[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/)

Delivery Hero · Barcelona, CT, Spain

# Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service]

Barcelona, CT, Spain Full-time Senior individual contributor Customer Support 

Listed on Delivery Hero’s official careers site. Posted October 8, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000154445610-senior-performance-analyst-customer-rider-partner-experience-customer-service-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Performance Analyst- Customer, Rider, Partner Experience [Customer Service]

## Job description

### Your work-life opportunity

As Senior Performance Analyst – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. You will be responsible for identifying, quantifying, and reducing experience-driven value loss, improving structural marketplace health, and closing the Retention Gap between seamless and non-seamless journeys. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control.

You will work closely with country MD’s, Operations, Service, Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements.

Be a part of a team where you will:
- Own and drive regional Marketplace Experience KPIs: Experience-Driven Value Loss, Cost-to-Serve / Recover, and Retention Gap — balancing efficiency with experience protection
- Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact Challenge regional teams on inefficiencies and ensure clear action plans with measurable outcomes
- Prioritize high-ROI interventions and reallocate focus toward the biggest experience and cost levers
- Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
- Escalate systemic marketplace issues to Global teams, advocating for structural fixes over short-term patches
- Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets

## Qualifications

You have:
- 5+ years of experience in performance, strategy, operations, or analytical roles
- Strong ability to connect operational metrics to financial impact Experience influencing cross-functional stakeholders without direct authority Structured problem-solving and strong analytical capabilities
- Excellent communication and stakeholder management skills High ownership mindset, hands-on, and bias for measurable impact

## At a glance
- Posted by the employer: Oct 8, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 12, 2026
- Listed for: 4 days
- Location: Barcelona, CT, Spain
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000154445610-senior-performance-analyst-customer-rider-partner-experience-customer-service-)

## More jobs at Delivery Hero

### [Head of Executive Recruiting](https://jobs.opennash.com/companies/delivery-hero/jobs/d4a7789182c2a3c9c74f/)

Barcelona, CT, Spain

### [Intern Regions Spain](https://jobs.opennash.com/companies/delivery-hero/jobs/242755c2998da20f8e14/)

Barcelona, CT, Spain

### [Referral Talent Pipeline - GLOVO](https://jobs.opennash.com/companies/delivery-hero/jobs/e6d75e74f4fa3d754b30/)

Barcelona, CT, Spain

### [Associate, Customer Support](https://jobs.opennash.com/companies/delivery-hero/jobs/1c6b1de4004767035582/)

Dhaka, Bangladesh

### [Customer Service Advisor - instashop](https://jobs.opennash.com/companies/delivery-hero/jobs/f273fffade98dfa10f91/)

Cairo, Cairo Governorate, Egypt

## Similar jobs at other companies

### [Performance Analyst](https://jobs.opennash.com/companies/citigroup/jobs/910ef1fe37b396304b1d/)

Citigroup · Budapest Hungary

### [Performance Intermediate Analyst](https://jobs.opennash.com/companies/citigroup/jobs/f3d135f9025b4a5cef3e/)

Citigroup · Budapest Hungary

### [Performance Analyst](https://jobs.opennash.com/companies/accenture/jobs/8692f9dbeab8ec2af6b4/)

Accenture 

### [Performance Power Analyst](https://jobs.opennash.com/companies/totalenergies/jobs/1f60f14c5e0e0fa66c9f/)

TotalEnergies 

### [Sr Analyst Performance & Insights](https://jobs.opennash.com/companies/target/jobs/ac3c8822d8225cd4858e/)

Target · Bangalore, India

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)