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Delivery Hero

# Operations Sr Assistant

Santo Domingo, Distrito Nacional, Dominican Republic Full-time Senior individual contributor Administrative 

Listed on Delivery Hero’s official careers site. Posted September 21, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000150696074-operations-sr-assistant)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Operations Sr Assistant

## Job description

Brindar soporte operacional integral a la gestión diaria de Partners, Riders y Customers, garantizando la resolución oportuna de incidencias y una alta calidad de servicio. Colaborar de manera transversal con áreas como Partner Operations y Logística para resolver necesidades operativas específicas y optimizar procesos internos. Identificar oportunidades de mejora en la operación, analizando datos y métricas para detectar causas raíz y reducir fricciones.

Liderar y ejecutar proyectos estratégicos end-to-end de Customer Experience y Logística, desde la definición de la oportunidad hasta el seguimiento de resultados. Recomendar e implementar nuevos programas y soluciones que impulsen la eficiencia operativa y permitan medir el impacto real en el negocio.

## Qualifications

Experiencia previa en áreas de Operations, Customer Experience, Partner Operations, Logistics o posiciones afines. Trayectoria demostrable en la gestión y liderazgo de proyectos o iniciativas cross-functional end-to-end. Manejo de herramientas de análisis de datos y reporting para el diagnóstico y la toma de decisiones. Experiencia de trabajo en entornos dinámicos colaborando con múltiples equipos interfuncionales. Conocimiento o experiencia previa midiendo e impactando indicadores clave de operación y servicio.

## At a glance
- Posted by the employer: Sep 21, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 28 days
- Location: Santo Domingo, Distrito Nacional, Dominican Republic
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000150696074-operations-sr-assistant)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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