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Delivery Hero · Kuala Lumpur, Malaysia

# Customer Success Manager

Kuala Lumpur, Malaysia Full-time Manager or lead Customer Support 

Listed on Delivery Hero’s official careers site. Posted July 6, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000135947459-customer-success-manager)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Customer Success Manager

## Job description

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption. If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you!

Apply today and be part of our exciting journey at TabSquare. This position will report to the VP of Customer Success based in Singapore.

### Responsibilities

Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions. Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges. Drive product adoption and engagement by providing, best practices, and proactive recommendations. Monitor usage metrics, and identify opportunities for growth or improvement. Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.

Advocate for customers internally, gathering feedback to inform product development and enhancements. Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value. Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

## Qualifications

Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus 2+ years of experience in customer success, account management, project management or service related role. Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must. Proactive problem solver with a customer-first mindset. Ability to analyze data and provide actionable insights to customers.

Excellent project management skills, with a track record of managing multiple accounts successfully. Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus. Ability to travel as needed to meet customers and support business needs. Customer-first attitude in responding to queries and representing the customer to the internal stakeholders.

## At a glance
- Posted by the employer: Jul 6, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 105 days
- Location: Kuala Lumpur, Malaysia
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000135947459-customer-success-manager)

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