[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Delivery Hero · Riyadh, Saudi Arabia # Rider Experience Senior Specialist Riyadh, Saudi Arabia Full-time Senior individual contributor HR & Recruiting Listed on Delivery Hero’s official careers site. Posted November 3, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159366805-rider-experience-senior-specialist) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Rider Experience Senior Specialist ## Job description Key Accountability Areas Rider Experience Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities. Collaborate with cross-functional teams to address complex rider concerns. Ensure riders comply with company policies and standards. Generate insights to drive continuous improvement in rider experience. Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates. Equipment & Branding Management Manage regional inventory planning, demand forecasting, and distribution logistics to ensure all riders receive required branding and safety equipment. Partner directly with Marketing on design approvals and with Procurement on strategic sourcing, vendor evaluations, and cost optimization. Evaluate the technical and material quality of equipment to maintain strict durability, safety, and regulatory standards. Rider Engagement Establish, manage, and optimize direct communication channels to ensure frequent, clear, and relevant communication with the rider community. Develop, organize, and execute offline engagement events and creative digital campaigns to foster community, boost morale, and drive rider recognition. 3PL & Fleet Loyalty Programs Design, roll out, and track benefit programs, rewards, and tiered incentives for riders. Support Vendor Satisfaction indirectly by enhancing the overall experience, performance, and retention of 3PL-managed cohorts at key operational touchpoints. Governance and Resilience Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values. ## Qualifications Qualifications/ Requirements Knowledge and Experience 2 – 4 years of relevant experience. Excellent communication and interpersonal skills Ability to collaborate effectively with cross-functional teams. Education and Certifications Bachelor’s degree in a relevant field is required. ## At a glance - Posted by the employer: Nov 3, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 6 days - Location: Riyadh, Saudi Arabia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159366805-rider-experience-senior-specialist) ## Hiring at Delivery Hero - Open jobs: 816 - New in the last 7 days: After two weekly collections - Tracked since: Oct 12, 2026 [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Delivery Hero ### [3PL Territory Senior Account Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/07f79e1c19239b0babf0/) Riyadh, Saudi Arabia ### [Customer Care Team Leader](https://jobs.opennash.com/companies/delivery-hero/jobs/c04bd8ddb515850db0a0/) Riyadh, Saudi Arabia ### [Customer Experience Senior Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/dd16e92c6f710c0520d3/) Riyadh, Saudi Arabia ### [Data Analyst II (Saudi National)](https://jobs.opennash.com/companies/delivery-hero/jobs/71889098d7a326ad3f2a/) Riyadh, Saudi Arabia ### [HSM Performance Senior Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/a4ffce561a16ec8dbe2a/) Riyadh, Saudi Arabia ## Similar jobs at other companies ### [Rider](https://jobs.opennash.com/companies/deutsche-post/jobs/79a42cafd28c995efa92/) Deutsche Post · Selangor, Malaysia ### [Senior Engineering Manager, Rider Loyalty, Partnerships, and Rider Pay](https://jobs.opennash.com/companies/lyft/jobs/40479863a2edfc7e1f20/) Lyft · Toronto ### [Lead Rider Collection.Credit Management MBP](https://jobs.opennash.com/companies/mashreq-bank/jobs/5afc7ed6ddbfd2bde882/) Mashreq Bank · Pakistan ### [Rider Operations & Strategy Expert](https://jobs.opennash.com/companies/meituan/jobs/ffe0bbf9cd3454fac75b/) Meituan · 迪拜 ### [Senior Strategy & Operations Manager - Rider Growth](https://jobs.opennash.com/companies/uber/jobs/85bdd9da5fcb3935a75b/) Uber · Sydney, New South Wales, Australia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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