[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Delivery Hero · Budapest, Hungary # Quick Commerce Marketplace Experience Lead Budapest, Hungary Full-time Manager or lead Marketing Listed on Delivery Hero’s official careers site. Posted November 4, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159553034-quick-commerce-marketplace-experience-lead) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Quick Commerce Marketplace Experience Lead ## Job description End-to-End Vendor Operations & Performance Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace. Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output. Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence. Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform. Support Experience Ownership & Strategy Own the entire support experience, from design to execution, including footprint and channel strategy. Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction. Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner. Accountability for Metrics & KPIs Maintain full accountability for QComm Service Operations metrics. Monitor and drive line-of-business performance and all customer satisfaction-related KPIs. Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs. Stakeholder Management & Transformative Leadership Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders. Lead cross-functional initiatives to align operational improvements with broader strategic business goals. ## Qualifications ### Strategic Influencer You have a proven track record of driving results in a matrixed environment without direct reporting lines. ### Data-Driven Innovator You don't just report on KPIs, you deconstruct them to find the "why" and build a roadmap to fix them. ### QComm Specialist Deep understanding of the Quick Commerce or Marketplace ecosystem, specifically regarding customer experience and vendor operations. ### Stakeholder Mastery Exceptional communication skills with the ability to manage expectations across local ground teams and regional executive leadership. ### Agility Comfortable navigating high growth environments where speed and precision are equally valued. ## At a glance - Posted by the employer: Nov 4, 2026 - First seen by OpenNash: Nov 9, 2026 - Last checked: Nov 9, 2026 - Listed for: 5 days - Location: Budapest, Hungary - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159553034-quick-commerce-marketplace-experience-lead) ## Hiring at Delivery Hero - Open jobs: 816 - New in the last 7 days: After two weekly collections - Tracked since: Oct 12, 2026 [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Delivery Hero ### [Senior Campaign Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/ebe93196fbf5278fd53f/) Budapest, Hungary ### [Account Executive](https://jobs.opennash.com/companies/delivery-hero/jobs/59d3e723f77329ac5c61/) Budapest, Hungary ### [Bolti Munkatárs](https://jobs.opennash.com/companies/delivery-hero/jobs/36b336d4c73226c4fc64/) Budapest, Hungary ### [Futár Toborzó gyakornok](https://jobs.opennash.com/companies/delivery-hero/jobs/80d003b0de398e482779/) Budapest, Hungary ### [Quality Assurance Analyst](https://jobs.opennash.com/companies/delivery-hero/jobs/5f4235a33272afd61ef2/) Budapest, Hungary ## Similar jobs at other companies ### [Quick Commerce Hunting Expert - Marketplace](https://jobs.opennash.com/companies/mercadolibre/jobs/07822190c8b524e454a9/) MercadoLibre · MG, BR ### [Program Manager Quick Commerce, Quick Commerce](https://jobs.opennash.com/companies/amazon/jobs/44d534a1d39e44974354/) Amazon · MX, DIF, Mexico City ### [Quick Commerce Senior Planning Manager, EU CO Quick Commerce](https://jobs.opennash.com/companies/amazon/jobs/b85dd7d99a89449ef089/) Amazon · ES, B, Barcelona ### [Senior Manager - Quick Commerce Activations](https://jobs.opennash.com/companies/loreal/jobs/fc670443f9fda8a25085/) L'Oréal · Mumbai, Maharashtra, India ### [[L6] Sr Manager - Quick Flex Customer Experience](https://jobs.opennash.com/companies/coupang/jobs/e81d13b8eb12a56f4344/) Coupang · Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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