[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Singapore # Senior Specialist, Shops Ops Excellence Singapore Full-time Senior individual contributor Operations Listed on Delivery Hero’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000152139579-senior-specialist-shops-ops-excellence) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Specialist, Shops Ops Excellence ## Job description ### Job Ref ID JR0086611 About the Role We are looking for a data-driven operations professional with 3–5 years of experience in retail operations or management consulting to join the Delivery Hero team supporting Pandora across all 15 markets. In this regional role, you will own end-to-end operational performance for the Q-Commerce Shops portfolio, analyzing key operational datasets, identifying fulfillment friction points, and driving cross-functional initiatives to scale operational excellence across all regional markets. ### Key Responsibilities Operational Metric Ownership: Monitor, analyze, and optimize core Q-Commerce fulfilment metrics across 15 markets, focusing on Non-Seamless Fulfilment Rate (nSFR), Items Not Delivered (IND%), Item Replacement Rates, Vendor Offline Rates, Delivery Delays, and Failed Orders. ### Data Querying & Analytics Independently extract, query, and analyze operational datasets using SQL, Looker, Google Data Studio, and advanced analytical workflows. ### AI & Automation Integration Leverage GenAI tools (Gemini, Claude) to accelerate root-cause analysis, automate performance reporting, and generate actionable operational insights. ### Process & SOP Optimizatio n Perform deep-dive root-cause analyses on order failures and develop scalable SOPs, vendor playbooks, and fulfilment strategies to boost store-level accuracy and replacement rates. ### Stakeholder & Project Management Lead regional ops excellence projects across 15 Pandora markets, collaborating closely with Commercial, Account Management, Product, and Logistics teams to ensure operational readiness and alignment. ### Vendor & Partner Governance Work with regional account managers and vendor teams to establish performance baselines, track compliance, and implement targeted mitigation plans for underperforming partners. ### Key Competencies Strong analytical mindset with high attention to detail and operational discipline. Bias for action with the ability to turn complex operational data into clear, scalable execution plans. Comfort working in a fast-paced, multi-market environment managing competing priorities. ## Qualifications ### Experience 3–5 years of experience in management consulting, retail operations, Q-Commerce, marketplace operations, or business performance analytics. ### Technical Proficiency Hands-on expertise in SQL, Looker, Google Data Studio, and advanced Excel/Google Sheets (XLOOKUP, Pivot Tables), alongside practical application of GenAI models (Gemini, Claude) for data analysis. ### Domain Knowledge Background in retail, supermarket operations, or management consulting with a deep understanding of store fulfilment, inventory accuracy, and supply chain logistics. ### Project Governance Exceptional project management and stakeholder management skills, with a proven ability to influence multi-market cross-functional teams without direct authority. ### Education Bachelor’s degree in Engineering, Business, Data Analytics, Operations Management,, or a related discipline. ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 21 days - Location: Singapore - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000152139579-senior-specialist-shops-ops-excellence) ## More jobs at Delivery Hero ### [Head of Quick Commerce Growth Strategy](https://jobs.opennash.com/companies/delivery-hero/jobs/6833fc2240bb5d5ed72c/) Singapore ### [Head, DMart Operations](https://jobs.opennash.com/companies/delivery-hero/jobs/d11e93d49f0db816f266/) Singapore ### [Head, Pricing Strategy](https://jobs.opennash.com/companies/delivery-hero/jobs/fb77e4ee8470c736d102/) Singapore ### [Lead, Strategic Partnerships](https://jobs.opennash.com/companies/delivery-hero/jobs/7e478870728311291617/) Singapore ### [Manager, Business Modelling & Strategy - Quick Commerce](https://jobs.opennash.com/companies/delivery-hero/jobs/aeba748c79809eba17ee/) Singapore ## Similar jobs at other companies ### [Ops Excellence Assistant Manager](https://jobs.opennash.com/companies/mashreq-bank/jobs/e5e8eea18b7653da1942/) Mashreq Bank · Egypt ### [Food And Beverage Ops Excellence Controller](https://jobs.opennash.com/companies/royal-caribbean-group/jobs/50fa2192c23ad9410998/) Royal Caribbean Group ### [rocess Improvement Specialist, GOX - Ops Excellence, GOX - Ops Excellence](https://jobs.opennash.com/companies/amazon/jobs/c3272f518900386f6d5d/) Amazon · LU, Luxembourg ### [Ops Execution Specialist, PSX Ops Excellence](https://jobs.opennash.com/companies/amazon/jobs/f15bd019627b61be8f97/) Amazon · BR, SP, Osasco ### [Regional Head of Standardization & Ops Excellence IMEA](https://jobs.opennash.com/companies/ap-moller-maersk/jobs/518e4c13d5e3758f2772/) A.P. Moller-Maersk · United Arab Emirates, Dubai OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)