[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/)

Delivery Hero · Kuala Lumpur, Malaysia

# Executive - Global Technical Support

Kuala Lumpur, Malaysia Full-time Executive & Management 

Listed on Delivery Hero’s official careers site. Posted September 11, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000148970910-executive-global-technical-support)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Executive - Global Technical Support

## Job description

As an Executive - Global Technical Support for TabSquare, you will be responsible for supporting clients with technical and product issues for all our solutions across the SEA and ANZ, Taiwan markets.

Core responsibilities include: Acknowledge, troubleshoot, and resolve technical support queries reported via phone, email, WhatsApp, and live chat end-to-end within defined SLAs. Attempt and exhaust all possible troubleshooting opportunities. Log and track all queries into ticketing tools, ensuring problem statements are correctly identified, and tickets are categorized accurately. Own the relationship and communication with clients throughout the course of a support query, providing periodic status updates.

Identify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging. Flag and notify potential high-impact infrastructure issues to internal teams. Liaise with Level 2 and Level 3 teams when troubleshooting issues. Liaise with Account Managers and other internal stakeholders on payments and billing-related queries. Adopt and maintain a client operations-first mindset. Recommend and share improvement ideas for continuous improvement.

## Qualifications

Minimum of 1 year of working experience in a technical, help desk, application, or SaaS support function within the Tech, IT sector is ideal Bilingual proficiency in English and Mandarin is required to oversee and communicate with vendors and clients primarily based in English speaking countries as well as Hong Kong, Taiwan. Experience in interacting and troubleshooting issues for regional clients. Good understanding of content management systems.

Analytical and able to troubleshoot complex content, network, and printer issues. Solid interpersonal and communication skills. Able to work autonomously under tight timelines. Flexible and with a high degree of integrity. Experience with Freshdesk, TeamViewer, and Datadog. Previous experience in POS or F&B IT Operations support is a plus.

## At a glance
- Posted by the employer: Sep 11, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 12, 2026
- Listed for: 31 days
- Location: Kuala Lumpur, Malaysia
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000148970910-executive-global-technical-support)

## More jobs at Delivery Hero

### [Senior Manager/Manager, Vendor Growth Strategy & Performance Management](https://jobs.opennash.com/companies/delivery-hero/jobs/5cfb0154c8390daf2a04/)

Kuala Lumpur, Malaysia

### [(Senior) Product Analyst](https://jobs.opennash.com/companies/delivery-hero/jobs/fbfff7cfbb523bbec740/)

Kuala Lumpur, Malaysia

### [Assistant Manager, Regional Corporate Account Management](https://jobs.opennash.com/companies/delivery-hero/jobs/c5e3da838e9662f2a4dc/)

Kuala Lumpur, Malaysia

### [Associate, IT Service Delivery](https://jobs.opennash.com/companies/delivery-hero/jobs/e6d2a74533d7c82a6256/)

Kuala Lumpur, Malaysia

### [BPO Performance Specialist](https://jobs.opennash.com/companies/delivery-hero/jobs/415fff2c6ce720891b06/)

Kuala Lumpur, Malaysia

## Similar jobs at other companies

### [ABB Talent Pool –Sales Support Executive, Sales Support Coordinator, Bid Support Executive, Proposal Coordinator, Sales Administrator, Tender Executive, Sales Support Specialist, Sales Support Specialist, Senior Sales Support Executive, Proposal Manager, Tender Manager, Bid Manager, Technical Sales Support Specialist, Sales Operations Specialist, Sales Support Manager, Bid & Proposal Manager](https://jobs.opennash.com/companies/abb/jobs/422e1481f6d295f05e83/)

ABB · Not Location Specific

### [Technical Support Engineer - Data Protection_Global English / Korean](https://jobs.opennash.com/companies/microsoft/jobs/aace831659c08d01526e/)

Microsoft · Japan, Multiple Locations

### [Global Support Executive](https://jobs.opennash.com/companies/hsbc-holdings/jobs/faa4367b8965ca416b1e/)

HSBC Holdings · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

### [Global Account Executive - Strategic Accounts (Global Manufacturing)](https://jobs.opennash.com/companies/microsoft/jobs/cdf47369136688e367ed/)

Microsoft · India, Telangana, Hyderabad

### [Global Technical Consultant - Personal Care](https://jobs.opennash.com/companies/ecolab/jobs/14f0bf350912087e0b40/)

Ecolab · Paris, France

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)