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Delivery Hero · Kampala, Uganda

# Manager Operations Uganda

Kampala, Uganda Full-time Manager or lead Operations 

Listed on Delivery Hero’s official careers site. Posted October 26, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157862726-manager-operations-uganda)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Manager Operations Uganda

## Job description

### Job Ref ID

JR0087475 Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals, identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience, manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the impact on customer experience, courier wellbeing and partner success.

THE JOURNEY Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience. Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance. Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths. Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.

Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts. Work closely with the General Managers and Head of supply Africa as a strategic partner, contributing to key decisions and supporting market-level priorities. Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.

Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

## Qualifications

3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies. Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration. Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.

Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus. Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals.

Confidence in negotiating with external partners, from large organisations to courier communities and third-party fleets, while being able to clearly communicate Glovo’s value proposition. Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l. Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.

Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment. Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases. Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives.

Empathy, openness and humility. People-centered leadership style with a genuine drive to build strong teams, meaningful knowledge sharing community and create lasting impact to improve the life of millions of users, couriers and partners through technology.

## At a glance
- Posted by the employer: Oct 26, 2026
- First seen by OpenNash: Nov 2, 2026
- Last checked: Nov 9, 2026
- Listed for: 14 days
- Location: Kampala, Uganda
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157862726-manager-operations-uganda)

## Hiring at Delivery Hero
- Open jobs: 816
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/)

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