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Delivery Hero · Lahore, Pakistan

# Vendor Experience Manager

Lahore, Pakistan Full-time Manager or lead Marketing 

Listed on Delivery Hero’s official careers site. Posted April 28, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000123358329-vendor-experience-manager)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Vendor Experience Manager

## Job description

Need to own the vendor onboarding experience end to end
- Manage and improve vendor device management for the platform, ensuring timely and seamless performance for partners
- Ensure quality content for partners to drive higher customer conversion Overlook the performance analysis, optimization, and process improvement suggestions for vendor experience.

Own the implementation of service functions to address vendor pain points across the pre, live, and post-delivery stages, ensuring a stellar experience. Collaborate closely with cross-functional teams to drive vendor touchpoint feedback analysis, organizing and recommending process improvements to enhance vendor experience. Manage internal stakeholders to set expectations and influence decisions Work with the Shared Service Centre to implement regional and global best practices for vendor experience management.

Work with product rollout teams to ensure seamless rollouts of new vendor products Monitor and identify potential forces that impact vendor satisfaction, actively working to leverage positive factors and mitigate negative ones.

## Qualifications

5+ years of experience in analytical roles, particularly in customer/vendor experience, support and operations management. Hands-on experience delivering projects Ability to analyse data and use insights to drive decision-making and process improvement Proficiency in Excel is a must, SQL, Tableau and Google Datastudio is an advantage

## At a glance
- Posted by the employer: Apr 28, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 174 days
- Location: Lahore, Pakistan
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000123358329-vendor-experience-manager)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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