[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Kuala Lumpur, Malaysia # Senior Specialist, AM Ops Automation and Efficiency Kuala Lumpur, Malaysia Full-time Senior individual contributor Sales Listed on Delivery Hero’s official careers site. Posted August 27, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000145880579-senior-specialist-am-ops-automation-and-efficiency) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Specialist, AM Ops Automation and Efficiency ## Job description We are looking for a Product Operations Manager – AI (Vendor Solutions) to bridge the gap between our Central Product & Engineering teams at Delivery Hero and our local commercial teams across foodpanda, foodora, and Yemeksepeti. In this role, you will act as the "voice of the local market" to Central Product while leading the rollout, change management, and adoption of vendor-facing AI tools and features across all Pandora entities. You will ensure that AI innovations are seamlessly implemented, effectively adopted by local vendor teams, and tailored to solve real commercial challenges. ### Key Responsibilities - Market Insight & Local Feedback Loop Partner closely with local Commercial, Vendor Health, and Operations teams across all Pandora brands to capture operational pain points and feature requirements. Synthesize feedback, feature requests, and market-specific nuances into clear, actionable briefs for Central Product & Tech teams at Delivery Hero. Advocate for Pandora’s commercial priorities within the central AI product roadmap. - AI Product Rollout & Change Management Lead end-to-end go-to-market (GTM) strategy and implementation for new vendor-facing AI solutions across all operating entities. Create framework, training documentation, and best-practice guides for local teams to ensure high adoption rates of AI tools. Manage cross-functional stakeholders (Commercial Ops, Account Management, Product) to align on rollout timelines, launch readiness, and expectations. - Adoption Tracking & Operations Monitor performance metrics, feature adoption rates, and user sentiment post-implementation. Work with local leadership to identify adoption bottlenecks and implement corrective action plans. Conduct light qualitative and quantitative operational analyses (SQL/dashboarding is a plus) to evaluate the commercial impact of AI implementations. ## Qualifications ### Experience 3–5 years of experience in Product Operations, Project Management, Strategy & Operations, or Commercial Operations within tech, e-commerce, or food delivery. ### Tech & AI Savviness Strong familiarity with general tech platforms and a solid conceptual understanding of AI/ML applications (e.g., how AI can drive automation, recommendations, or content generation for vendors). ### Stakeholder Management Proven track record of managing cross-functional relationships across different levels, regions, and cultures (local market teams vs. centralized tech teams). ### Change Management Demonstrated ability to lead feature rollouts, train non-technical business teams, and drive product adoption. ### Communication Exceptional written and verbal communication skills in English, with the ability to translate complex product concepts into simple, business-friendly language. ### Analytical Mindset Comfortable using operational data and user feedback to inform decisions and prioritize problem areas. Nice-to-Haves Prior experience working specifically on vendor-, merchant-, or B2B-facing products. Working knowledge of SQL, Tableau, or data visualization tools to run basic exploratory analysis. Experience working in a regional or matrixed organizational structure. ## At a glance - Posted by the employer: Aug 27, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 53 days - Location: Kuala Lumpur, Malaysia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000145880579-senior-specialist-am-ops-automation-and-efficiency) ## More jobs at Delivery Hero ### [Lead, Telesales Performance](https://jobs.opennash.com/companies/delivery-hero/jobs/aacfd14b4de1655b0bb3/) Kuala Lumpur, Malaysia ### [Manager, Commercial & Operational Strategy](https://jobs.opennash.com/companies/delivery-hero/jobs/6d49ee24e39ed4072ab5/) Kuala Lumpur, Malaysia ### [Manager, Commercial Operations](https://jobs.opennash.com/companies/delivery-hero/jobs/fcfe6750fa9b9a11dea1/) Kuala Lumpur, Malaysia ### [Manager, Digital Sales Marketing](https://jobs.opennash.com/companies/delivery-hero/jobs/72f18b82f69cd01708ba/) Kuala Lumpur, Malaysia ### [Manager, Process & Automation](https://jobs.opennash.com/companies/delivery-hero/jobs/6cd8a3272d5430bf2e72/) Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Principal Infrastructure Automation & AI Ops](https://jobs.opennash.com/companies/siemens-energy/jobs/39a88399cc8510af0089/) Siemens Energy ### [RB - Cards:CC Sales Efficiency](https://jobs.opennash.com/companies/axis-bank/jobs/98c9bd46bb4bfdfe4bbf/) Axis Bank · Mumbai ### [Engineer 3, Energy Efficiency](https://jobs.opennash.com/companies/edison-international/jobs/1fd3de96b98bcced867e/) Edison International ### [Senior Officer / Manager, Product Programme, Productivity and Efficiency,Group Technology & Ops](https://jobs.opennash.com/companies/united-overseas-bank/jobs/22822854e74e33408f6b/) United Overseas Bank · Central Region ### [AI/Machine Learning Engineer (Embedded Systems, Inference Efficiency)](https://jobs.opennash.com/companies/qualcomm/jobs/b869974300ebec7a995e/) Qualcomm · Markham, Ontario, Canada OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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