[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Delivery Hero · Budapest, Hungary # Vendor Operations Team Lead - Norwegian speaker Budapest, Hungary Full-time Manager or lead Operations Listed on Delivery Hero’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000158034629-vendor-operations-team-lead-norwegian-speaker) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Vendor Operations Team Lead - Norwegian speaker ## Job description We are looking for a dynamic and results-driven Team Lead to oversee a team of 10+ Onboarding Agents. In this role, you will drive the end-to-end onboarding, incubation, and re-engagement processes for our Restaurant and Shop partners. You will balance people leadership, operational excellence, and stakeholder management to ensure our partners are set up for long-term success while continuously optimizing our internal workflows. ### People Leadership & Development Lead and Mentor Manage, motivate, and develop a team of 10+ onboarding agents to meet and exceed KPIs. ### Performance Management Conduct daily huddles, regular 1-on-1 coaching sessions, and formal performance reviews (including probationary evaluations). ### Floor Support Act as the first point of contact for agents, providing real-time guidance to resolve complex queries and blockers. ### Team Administration Oversee operational scheduling, leave approvals, and overtime planning using internal tracking tools. ### HR Compliance Handle team misconduct cases and performance improvement plans professionally and objectively. ### Operational Excellence & Partner Success Funnel Management Oversee the end-to-end partner journey, including initial onboarding, vendor incubation, and dormant account re-engagement. ### Queue Optimization Monitor and manage case queues strictly, balancing high-speed execution with top-tier quality control. ### Process Improvement Proactively identify process gaps and collaborate with local teams to implement swift, permanent rectifications. ### Knowledge Management Maintain and update internal reference sheets and standard operating procedures (SOPs) to reflect process changes. ### Technical Liaison Consolidate agent feedback regarding technical bugs or tool inefficiencies and collaborate with product/tech teams for resolution. ### Stakeholder Management & Reporting Data-Driven Insights Track KPI trends, analyze operational data, and build daily/weekly/monthly dashboards for senior leadership. ### Cross-Functional Collaboration Partner with local country teams and other departments to resolve cross-functional bottlenecks and streamline operations. ### Strategic Alignment Prepare for and participate in regular country performance review calls with key local stakeholders. ### Change Management Support senior management in executing new operational strategies, change initiatives, and pilot projects. ## Qualifications Candidates must have at least a High School / Diploma Certificate. Must have at least 2 - 3 years of experience in contact center environment, with at least 1 year of experience as a senior agent or assistant manager or team supervisor. Must be fluent in speaking/reading/writing in English and Norwegian. Intermediate knowledge of Google Suite or Microsoft tools. Intermediate knowledge of CRM tools. Strong analytical skills with the ability to work on a large data set to identify trends. Ability to coordinate and synchronize team efforts to achieve common goals. Fast learner and able to adapt quickly to constant changes in operational processes and requirements. Excellent communication and interpersonal skills. ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 2, 2026 - Last checked: Nov 9, 2026 - Listed for: 13 days - Location: Budapest, Hungary - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000158034629-vendor-operations-team-lead-norwegian-speaker) ## Hiring at Delivery Hero - Open jobs: 816 - New in the last 7 days: After two weekly collections - Tracked since: Oct 12, 2026 [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Delivery Hero ### [Bolti Munkatárs](https://jobs.opennash.com/companies/delivery-hero/jobs/36b336d4c73226c4fc64/) Budapest, Hungary ### [Futár Toborzó gyakornok](https://jobs.opennash.com/companies/delivery-hero/jobs/80d003b0de398e482779/) Budapest, Hungary ### [Service Operations Coordinator (German Speaker)](https://jobs.opennash.com/companies/delivery-hero/jobs/bb49e7bdbe892ca26c47/) Budapest, Hungary ### [Service operations Coordinator - Swedish speaking](https://jobs.opennash.com/companies/delivery-hero/jobs/c57607eae3c162eaaa27/) Budapest, Hungary ### [Vendor Operations Coordinator - Czech speaking](https://jobs.opennash.com/companies/delivery-hero/jobs/120ac077abc7f90bda24/) Budapest, Hungary ## Similar jobs at other companies ### [Centralized Procurement Team:Vendor management Team](https://jobs.opennash.com/companies/axis-bank/jobs/15a5ec8b73b28a358a74/) Axis Bank · Mumbai ### [IT Financial Operations & Vendor Management Analyst](https://jobs.opennash.com/companies/siemens/jobs/c2f1de92c8244cdedaba/) Siemens ### [Specialist Credit with Norwegian language skills](https://jobs.opennash.com/companies/couche-tard/jobs/5999f38a2d07f25a1182/) Couche Tard · Support Office Riga BC & BU ### [Strategic Agency Manager, Google Customer Solutions, Norwegian Market (Norwegian, Danish/Swedish)](https://jobs.opennash.com/companies/alphabet/jobs/17c9ca9b768addf6b56a/) Alphabet · Dublin, Ireland ### [Team Lead Vendor Operations](https://jobs.opennash.com/companies/asml-holding/jobs/e2e35b1c374fa8982235/) ASML Holding · Berlin, Germany OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.