[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero # Senior Specialist, Rider Payments Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full-time Senior individual contributor Operations Listed on Delivery Hero’s official careers site. Posted September 10, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000148697970-senior-specialist-rider-payments) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Specialist, Rider Payments ## Job description We are seeking a highly analytical and results-driven individual to join our regional logistics team as a Senior Specialist, Performance (Courier Pricing). In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets. Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever. You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability. ### Key Responsibilities Incentive Strategy & Governance: Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction. ### Financial Impact & Cost Efficiency Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends. Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention. ### Data Analysis & Insights Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations. ### Rollout of Models & Automation Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency. ### Initiative Rollout & Innovation Challenge the status quo by introducing innovative techniques to enhance rider payment systems. Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates. ### Product Collaboration Partner with the Delivery Hero’s Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region. ### Stakeholder Management & Market Partnership Work closely with operations, finance, product, and local logistics stakeholders. Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions. ## Qualifications ### Experience 3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in the gig-economy, marketplace dynamics, or logistics is a strong plus. ### Education University degree in STEM, Economics, Business, or a related quantitative field. ### Technical Fluency Proficiency in Excel, SQL, and Looker is required to independently dive into the data, uncover insights, and build robust models. ### Communication Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership. ## At a glance - Posted by the employer: Sep 10, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 39 days - Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000148697970-senior-specialist-rider-payments) ## More jobs at Delivery Hero ### [(Senior) Consultant, Finance Systems - SAP FI (APAC)](https://jobs.opennash.com/companies/delivery-hero/jobs/e27063d2a69d911ab57e/) Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ### [Executive Assistant](https://jobs.opennash.com/companies/delivery-hero/jobs/ae89e1f639abb48f802f/) Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ### [Internship Program](https://jobs.opennash.com/companies/delivery-hero/jobs/7e369dd63ed08e0da60b/) Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ### [Senior Executive, Telesales](https://jobs.opennash.com/companies/delivery-hero/jobs/24bf7b1ed3fb42ba74d1/) Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ### [Senior Merchant Growth Executive, SMB](https://jobs.opennash.com/companies/delivery-hero/jobs/ecd146501bfe80e9c0d8/) Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Senior Engineering Manager, Rider Loyalty, Partnerships, and Rider Pay](https://jobs.opennash.com/companies/lyft/jobs/40479863a2edfc7e1f20/) Lyft · Toronto ### [Payments - FX Payments Partnership - Associate/Senior Associate - London](https://jobs.opennash.com/companies/jpmorganchase/jobs/04b239998029b7242b5d/) JPMorganChase · LONDON, United Kingdom ### [Senior Product Owner - Payments.Payments - MBP.Retail Banking Group-MBPKLTD](https://jobs.opennash.com/companies/mashreq-bank/jobs/dafdc84a569786e1c380/) Mashreq Bank · Pakistan ### [Cluster Manager - Payments - Merchant Acquiring/Senior Cluster Manager - Payments - Merchant Acquiring](https://jobs.opennash.com/companies/bajaj-finserv/jobs/03cd9c341f3099fc770f/) Bajaj Finserv · Mumbai - Goregaon ### [Cluster Manager - Payments - Technology/Senior Cluster Manager - Payments - Technology](https://jobs.opennash.com/companies/bajaj-finserv/jobs/5eed107e43816c9e4afd/) Bajaj Finserv · Pune Corporate Office - Mantri OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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