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Delivery Hero

# CRM Sr Analyst

Panama City, Panamá Province, Panama Full-time Senior individual contributor Marketing 

Listed on Delivery Hero’s official careers site. Posted October 22, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157120609-crm-sr-analyst)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / CRM Sr Analyst

## Job description

Buscamos una persona para el rol de CRM Senior Analyst con pasión por el análisis de datos, la personalización de experiencias y la optimización de las comunicaciones con nuestras personas usuarias. En este rol serás responsable de diseñar e implementar estrategias de CRM que fortalezcan la lealtad e impulsen el crecimiento del negocio. ¿Qué desafíos te esperan? Diseñar y ejecutar campañas de comunicación automatizadas y segmentadas (email, push notifications, SMS, in-app messaging, etc.).

Administrar y optimizar el uso de la plataforma CRM para garantizar una experiencia de usuario consistente y relevante. Segmentar la base de datos y crear journeys personalizados de acuerdo con el ciclo de vida del cliente. Analizar métricas clave (CTR, open rate, conversión, churn, LTV, etc.) para optimizar las campañas y mejorar KPIs de retención. Colaborar con equipos de Marketing, Producto y Data para alinear estrategias de comunicación y experiencia de cliente.

Gestionar A/B tests para evaluar y mejorar mensajes, creatividades y momentos de contacto.

## Qualifications

Formación universitaria en carreras como Marketing, Administración, Ingeniería o áreas afines. Experiencia previa en gestión de plataformas CRM y automatización de marketing. Manejo comprobable de herramientas de automatización de CRM (como Braze, Salesforce Marketing Cloud, HubSpot o similares). Experiencia en segmentación de audiencias, customer journeys y análisis de datos. Conocimiento en la ejecución de pruebas de comunicación (A/B testing).

## At a glance
- Posted by the employer: Oct 22, 2026
- First seen by OpenNash: Oct 26, 2026
- Last checked: Nov 9, 2026
- Listed for: 18 days
- Location: Panama City, Panamá Province, Panama
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000157120609-crm-sr-analyst)

## Hiring at Delivery Hero
- Open jobs: 816
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Delivery Hero

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### [PeYantías - Programa de prácticas profesionales en Pedidos Ya Panamá - Septiembre 2026](https://jobs.opennash.com/companies/delivery-hero/jobs/e71673eef24c2042a312/)

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### [(Senior) Analyst, International Markets](https://jobs.opennash.com/companies/delivery-hero/jobs/9bbbb97528db6080a98b/)

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### [(Senior) Manager, International Markets](https://jobs.opennash.com/companies/delivery-hero/jobs/66eddde51129d667afc2/)

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### [Advertising Sr Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/909324f36e75f0a4c995/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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