[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Kuala Lumpur, Malaysia # Program Manager Kuala Lumpur, Malaysia Full-time Manager or lead Operations Listed on Delivery Hero’s official careers site. Posted May 4, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000124389259-program-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Program Manager ## Job description (1) Program & Transformation Management Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions. ### Drive end-to-end program management, including initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, post-launch hypercare stabilization Ensure successful delivery of initiatives such as: footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations. Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met. (2) Operational Design & Process Standardization Support the design and implementation of scalable operational frameworks and standardized processes across the COE. Work with operational leaders to: identify inefficiencies or operational gaps, define improved operating models, implement governance structures. Ensure new processes are operationally viable, scalable, and aligned with regional operational needs. (3) Stakeholder & Cross-Functional Management Act as a key coordination point across multiple operational functions, including Operations, Workforce Management, Product, OPEX, Training, and BPO partners. Facilitate alignment across stakeholders to: resolve operational blockers, drive decision making, ensure consistent execution across teams and regions. Communicate program updates, risks, and outcomes clearly to leadership and key stakeholders. (4) Performance Monitoring & Operational Insights Track and analyze operational performance during and after transformation initiatives. Use insights to identify improvement opportunities and support data-driven decision making. (5) Change Management & Launch Readiness Support the successful rollout of new operational models by ensuring strong change management and launch readiness. Coordinate with relevant teams on: communications planning, operational readiness, training alignment, stakeholder enablement. Ensure teams are well prepared to adopt new processes and operating models. Ensure transparency and alignment across large-scale transformation initiatives. ## Qualifications 5+ years of experience in program management, operations transformation, or process optimization, ideally within a service operations or COE environment. Strong experience managing complex operational projects with multiple workstreams and dependencies. Demonstrated ability to translate operational challenges into structured solutions and scalable frameworks. Strong analytical and problem-solving skills with the ability to interpret operational data and generate actionable insights. Experience working with BPO operations, service operations, or large-scale operational environments is highly preferred. Excellent stakeholder management and communication skills, with the ability to engage both operational teams and senior leadership. Experience with project management tools and methodologies (e.g., Asana, Jira, Monday, or similar). Strong organizational skills with the ability to manage multiple concurrent initiatives in fast-paced environments. ## At a glance - Posted by the employer: May 4, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 168 days - Location: Kuala Lumpur, Malaysia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000124389259-program-manager) ## More jobs at Delivery Hero ### [BPO Performance Specialist](https://jobs.opennash.com/companies/delivery-hero/jobs/415fff2c6ce720891b06/) Kuala Lumpur, Malaysia ### [Intern, People Experience](https://jobs.opennash.com/companies/delivery-hero/jobs/3ec5cc1d5deabbf7b639/) Kuala Lumpur, Malaysia ### [Lead, POS Partnerships & Channel Strategy](https://jobs.opennash.com/companies/delivery-hero/jobs/b2d758493be5e829dd48/) Kuala Lumpur, Malaysia ### [Lead, Strategy & Vendor Performance](https://jobs.opennash.com/companies/delivery-hero/jobs/dcfa3050d0ff736fca01/) Kuala Lumpur, Malaysia ### [Manager, Strategy & Partnership Operations](https://jobs.opennash.com/companies/delivery-hero/jobs/e8b7c7dbcbde2ad63524/) Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Principal Program Manager - Customer Experience Program Management](https://jobs.opennash.com/companies/microsoft/jobs/828c204c4dcd7368819c/) Microsoft · Romania, Bucharest ### [Lead Technical Program Manager - GT COO Strategic Program Execution](https://jobs.opennash.com/companies/jpmorganchase/jobs/0076d3ff79418a48a712/) JPMorganChase · LONDON, United Kingdom ### [Strategic Account Executive (SAE) - Federal Employee Program (FEP) Specialty Pharmacy Program](https://jobs.opennash.com/companies/cvs-health/jobs/c6739d629a7bcec90942/) CVS Health · Scottsdale, AZ ### [2027 - Corporate Functions - Corporate Analyst Development Program - Full-Time Analyst Program - London](https://jobs.opennash.com/companies/jpmorganchase/jobs/36894b47e22818bda7cb/) JPMorganChase · LONDON, United Kingdom ### [Program Manager/Project Manager (High-Speed Railway IT/OT & Cybersecurity Program) (](https://jobs.opennash.com/companies/ntt/jobs/ee33c99c0de9643fbd35/) NTT · Ha Noi, Hà Nội, Vietnam OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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