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Delivery Hero · Kuala Lumpur, Malaysia

# Manager, Rider Compliance

Kuala Lumpur, Malaysia Full-time Manager or lead Legal & Compliance 

Listed on Delivery Hero’s official careers site. Posted November 2, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159055655-manager-rider-compliance)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Manager, Rider Compliance

## Job description

In this role, your core responsibility will be to safeguard our regional logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider fraud. If you have a sharp eye for anomalies, a background in risk management, and the drive to protect our platform's ecosystem from exploitation, this is the role for you!

### What You Will Do

As the owner of Rider Compliance, you will develop frameworks, analyze data, and enforce strict Standard Operating Procedures (SOPs) to combat four main categories of fraud:
- Order Cancellation & Delivery Fraud Mitigation Monitor & Reduce Cancellations: Investigate and curb fraudulent cancellation spikes Prevent Hijacking & Asset Loss: Build systems to track "Silent Pickups," redispatch loopholes, and Return Frauds (failure to return cancelled goods to darkstores or vendors).

### Audit Exploitations

Track and penalize riders exploiting safety policies
- Technical & Location Fraud Detection App & Identity Integrity: Partner with tech teams to detect the use of unauthorized or modified applications, and prevent account sharing to ensure riders are only operating under their own verified profiles.

### Location Manipulation

Utilize tools and spatial data to detect location anomalies Account Misuse: Crack down on Account Sharing, Multiapping, and automated Shift Selling that damage fleet efficiency and customer experience.

### Financial Abuse & Asset Protection Cash Collection Security
- Manage Cash Runaway Risks and Rider Bad Debt. Enforce hard limits and track aging balances for unremitted COD funds Payout & Fee Manipulation: Audit and prevent manipulation of the rider payout structure

## Qualifications

### Experience

5 years of experience in fraud investigations, risk management, compliance, or logistics operations (preferably in the gig economy or last-mile delivery); preference for experience gained via FMCG, e-commerce or tech companies.

Must have: Deep familiarity with fraud vectors (GPS spoofing, app cloning, social engineering). (MUST HAVE)

### Technical & Analytical Skills

SQL and Excel required. You must be able to query datasets to find hidden patterns.

### Problem-solving capabilities

You know how to connect the dots between a spiked metric and human behavior; identify root-cause issues and use a consultative approach to problem solving.

### Cross-Functional Collaboration

Proven ability to work alongside internal teams including Customer Service, Vendor Management, and Product teams to close system loopholes and enforce operational SOPs.

### Stakeholder Management

Proven ability to expertly translate complex information (e.g. fraud rings and technical anomalies) into clear, actionable reports for regional upper management; ideally making recommendations.

## At a glance
- Posted by the employer: Nov 2, 2026
- First seen by OpenNash: Nov 9, 2026
- Last checked: Nov 9, 2026
- Listed for: 7 days
- Location: Kuala Lumpur, Malaysia
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000159055655-manager-rider-compliance)

## Hiring at Delivery Hero
- Open jobs: 816
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Weekly hiring report](/reports/hiring/)

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