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Delivery Hero · Kuala Lumpur, Malaysia

# BPO Performance Specialist

Kuala Lumpur, Malaysia Full-time Operations 

Listed on Delivery Hero’s official careers site. Posted May 11, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000125751829-bpo-performance-specialist)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / BPO Performance Specialist

## Job description
- Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
- Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
- Partner with BPO teams to ensure consistent service quality and operational efficiency.
- Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
- Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

## Qualifications

1–2 years of experience in BPO operations, telesales support, merchant management, or a related commercial function. Basic understanding of BPO performance management concepts (SLAs, KPIs, action plans). Experience in or exposure to telesales or merchant acquisition workflows is an advantage. Comfortable working with data — able to compile reports, identify basic trends, and flag anomalies. Clear and structured communicator — able to coordinate with vendors and internal stakeholders professionally.

Fluency in English required; additional regional language is a plus. Proficient in Google Workspace (Sheets, Slides, Docs); familiarity with CRM or QA tools is a bonus. Organized, detail-oriented, and able to manage multiple priorities in a fast-moving environment.

## At a glance
- Posted by the employer: May 11, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 161 days
- Location: Kuala Lumpur, Malaysia
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000125751829-bpo-performance-specialist)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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