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Delivery Hero · İstanbul, Turkey

# BPO Performance Specialist (EU/TR)

İstanbul, Turkey Full-time Operations 

Listed on Delivery Hero’s official careers site. Posted May 14, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000126466638-bpo-performance-specialist-eu-tr-)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / BPO Performance Specialist (EU/TR)

## Job description

### Key Responsibilities

Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights. Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions. Partner with BPO teams to ensure consistent service quality and operational efficiency. Provide transparent, data-driven reporting to internal stakeholders on vendor performance. Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

## Qualifications

Solid understanding of performance metrics, SLA/KPI frameworks, and vendor management. Strong problem-solving and analytical abilities to identify performance gaps and opportunities. Effective communication and collaboration skills with the ability to influence across teams. Knowledge of continuous improvement methodologies is a plus. Ability to work independently while managing multiple priorities.

## At a glance
- Posted by the employer: May 14, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 12, 2026
- Listed for: 151 days
- Location: İstanbul, Turkey
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000126466638-bpo-performance-specialist-eu-tr-)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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