[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/)

Delivery Hero · Cairo, Cairo Governorate, Egypt

# Sr. Customer Service Advisor - instashop

Cairo, Cairo Governorate, Egypt Full-time Senior individual contributor Customer Support 

Listed on Delivery Hero’s official careers site. Posted September 2, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000147016835-sr-customer-service-advisor-instashop)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Sr. Customer Service Advisor - instashop

## Job description

### About the role

As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.

### Day-to-Day Responsibilities

Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations

Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment

Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance

## Qualifications

Bachelor's degree is a must. Customer service experience is a plus.

### What you will bring
- Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction
- Strong communication skills in English, both verbal and written

## At a glance
- Posted by the employer: Sep 2, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 47 days
- Location: Cairo, Cairo Governorate, Egypt
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000147016835-sr-customer-service-advisor-instashop)

## More jobs at Delivery Hero

### [Customer Service Advisor - instashop](https://jobs.opennash.com/companies/delivery-hero/jobs/f273fffade98dfa10f91/)

Cairo, Cairo Governorate, Egypt

### [Team Lead Customer Care - instashop](https://jobs.opennash.com/companies/delivery-hero/jobs/dd1a6264c1c841c8fcba/)

Cairo, Cairo Governorate, Egypt

### [Account Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/bba20db2cc60bfa50274/)

Cairo, Cairo Governorate, Egypt

### [Accountant - instashop](https://jobs.opennash.com/companies/delivery-hero/jobs/3459f7d16c35788dc643/)

Cairo, Cairo Governorate, Egypt

### [Assistant City Manager - Logistics](https://jobs.opennash.com/companies/delivery-hero/jobs/be4c36e1569a835fe672/)

Cairo, Cairo Governorate, Egypt

## Similar jobs at other companies

### [customer service advisor](https://jobs.opennash.com/companies/richemont/jobs/b6430dce1e77e585d28f/)

Richemont 

### [Advisor, Customer Experience Service](https://jobs.opennash.com/companies/royal-caribbean-group/jobs/718367d3fc9e9dffcb95/)

Royal Caribbean Group · Pasay, PH

### [Customer Services Advisor](https://jobs.opennash.com/companies/unicredit/jobs/48e9fc8de149eb9f958e/)

UniCredit 

### [Customer Service Advisor 顧客服務專員](https://jobs.opennash.com/companies/deutsche-post/jobs/0a3af0cc2fc036715f1d/)

Deutsche Post · Taipei, Taipei City, Taiwan, China

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)