[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Kuala Lumpur, Malaysia # Senior Manager, Process Excellence Kuala Lumpur, Malaysia Full-time Manager or lead Operations Listed on Delivery Hero’s official careers site. Posted September 2, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000146892179-senior-manager-process-excellence) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Senior Manager, Process Excellence ## Job description ### Job Description Align process improvement initiatives with the organization’s strategic goals and objectives. Lead the development and implementation of long-term process improvement strategies within your line of business, aligning with company goals Identify and prioritize process improvement opportunities to maximize impact. Engage with stakeholders to understand business requirements and pain points. Facilitate workshops and meetings to gather insights and foster collaboration. - Maintain strong relationships with key stakeholders to ensure ongoing support for process improvement initiatives - Drive and lead the process improvement initiatives with internal and external stakeholders to ensure effective execution and efficiency across central operation - Utilize data analytics tools to measure process performance and generate actionable insights. Monitor process metrics and KPIs to track the effectiveness of improvements. - Report on process performance and improvement outcomes to senior management Subject matter expert in tools related to agent/internal users/customers Full understanding of full product ecosystem (internal & external facing) Fully own product/system E2E from ideation to rollout stage - Plan and align overall product strategy accordingly business needs Host product workshops with internal stakeholders - Participate and raise APAC product request in global roundtables Build & present business cases to higher management (Directors/C-level) - Provide product & system advice to stakeholders ## Qualifications ### Qualifications 7+ years relevant experience working in operations strategy/excellence in logistics or tech companies. At least 3 years experience leading a team Advanced knowledge in project management tools and skills with a proven record of managing complex projects. Possess strong analytical thinking skills, prioritize requests based on business impact, focusing on achieving business priority. You have at least a Bachelor’s degree from a leading university You are highly passionate and proven record in increasing efficiency & creating scalable processes. Expert in process improvement methodologies such as Agile, Lean, Six Sigma, or Kaizen Strong track record of success in planning and implementation of projects. Have good business sense and clear potential to work beyond core areas of experience and within project team. You are comfortable and have the ability to achieve goals in a dynamic and high pressure, entrepreneurial environment and are capable of shaking the status quo Excellent English communication skills, both written and spoken. ## At a glance - Posted by the employer: Sep 2, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 47 days - Location: Kuala Lumpur, Malaysia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000146892179-senior-manager-process-excellence) ## More jobs at Delivery Hero ### [BPO Performance Specialist](https://jobs.opennash.com/companies/delivery-hero/jobs/415fff2c6ce720891b06/) Kuala Lumpur, Malaysia ### [Intern, People Experience](https://jobs.opennash.com/companies/delivery-hero/jobs/3ec5cc1d5deabbf7b639/) Kuala Lumpur, Malaysia ### [Lead, POS Partnerships & Channel Strategy](https://jobs.opennash.com/companies/delivery-hero/jobs/b2d758493be5e829dd48/) Kuala Lumpur, Malaysia ### [Lead, Strategy & Vendor Performance](https://jobs.opennash.com/companies/delivery-hero/jobs/dcfa3050d0ff736fca01/) Kuala Lumpur, Malaysia ### [Manager, Strategy & Partnership Operations](https://jobs.opennash.com/companies/delivery-hero/jobs/e8b7c7dbcbde2ad63524/) Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Sales Excellence Center of Excellence - Relationship Management Process Architect](https://jobs.opennash.com/companies/accenture/jobs/3718d918dcd86d6dc54b/) Accenture ### [Process Excellence and Transformation- Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/ec25ca45a50be727f0dd/) JPMorganChase · Bengaluru, Karnataka, India ### [Manufacturing Process Excellence: MES Executive](https://jobs.opennash.com/companies/siemens/jobs/ce32857bbd37cf15c0d7/) Siemens ### [PEH&A:Process Excellence & Automation Team - Siddhi](https://jobs.opennash.com/companies/axis-bank/jobs/7e202836c9a4936d1d0f/) Axis Bank · Mumbai ### [Lead - Process Excellence(Thane- JB 9)](https://jobs.opennash.com/companies/grasim-industries/jobs/4c7093956cc2859340c7/) Grasim Industries · Maharashtra OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)