[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Dubai, United Arab Emirates # Sr. Specialist CX Intelligence Dubai, United Arab Emirates Full-time Senior individual contributor Finance & Accounting Listed on Delivery Hero’s official careers site. Posted August 4, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000141456470-sr-specialist-cx-intelligence-) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Sr. Specialist CX Intelligence ## Job description We're looking for a curious, data-driven, and customer-obsessed Senior Specialist to join our Customer Experience team at Talabat. In this role, you’ll be the go-to person for customer feedback analytics—specifically around Net Promoter Score (NPS), Resolution Metrics, and deep-dive discovery pieces that drive customer-centric decision-making across the business. WHAT’S ON YOUR PLATE? Translate qualitative and quantitative feedback into compelling narratives and insights for leadership and cross-functional stakeholders. Own and analyze key customer feedback programs and key metrics, including NPS, resolution feedback, and post-interaction surveys. Conduct data deep dives across different customer segments and journeys to surface actionable insights that inform strategy and improve user satisfaction. Collaborate with CX, product, operations, and analytics teams to identify root causes of negative experiences and track the impact of improvements over time. Support the Voice of the Customer (VoC) program by ensuring data integrity, running feedback loops, and highlighting emerging trends such as AI and advanced text analytics. Contribute to discovery research that helps us better understand evolving customer needs, especially in high-impact areas like cancellations, order issues, and support experience. Prepare customer experience insight decks for senior leadership and monthly business reviews with MDs, ensuring clear storytelling, strategic recommendations, and data accuracy. Assist in building and optimizing dashboards, alerts, and tracking tools that enable teams to monitor sentiment and resolution performance in real-time. WHAT DID WE ORDER? ### Qualifications & Experience 3–5 years of experience in customer insights, CX research, analytics, or a related field. Strong analytical skills with experience using tools like Excel, SQL, Tableau, or Looker. A working knowledge of survey platforms (e.g., Qualtrics). Ability to turn complex data into simple, actionable insights. Excellent communication and storytelling skills; comfort presenting to cross-functional teams and senior leadership. Curiosity, proactivity, and a drive to improve customer experience at scale. ### Bonus Experience working in tech, e-commerce, or logistics industries. ### Skills & Competencies Strong analytical and critical thinking skills; comfortable navigating ambiguity and turning data into clear insights. High attention to detail; ability to detect subtle behavioral trends and anomalies. Excellent communication skills; able to present complex findings clearly to non-technical stakeholders. Proactive, self-driven, and capable of working across teams to drive cross-functional alignment. Strong organizational and time management abilities in a fast-paced, deadline-driven environment. ## At a glance - Posted by the employer: Aug 4, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 76 days - Location: Dubai, United Arab Emirates - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000141456470-sr-specialist-cx-intelligence-) ## More jobs at Delivery Hero ### [Account Manager - Abu Dhabi](https://jobs.opennash.com/companies/delivery-hero/jobs/37d5d14f83a7188886a5/) Dubai, United Arab Emirates ### [Admin / Coordinator (UAE National)](https://jobs.opennash.com/companies/delivery-hero/jobs/6775d3ff49881fe213ac/) Dubai, United Arab Emirates ### [Analytics Engineer II](https://jobs.opennash.com/companies/delivery-hero/jobs/4483e11e84eeded0fb28/) Dubai, United Arab Emirates ### [Applied AI Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/bf03e939a074103babaf/) Dubai, United Arab Emirates ### [Associate Operations Training & Onboarding - instashop](https://jobs.opennash.com/companies/delivery-hero/jobs/70894ecf8193dada302f/) Dubai, United Arab Emirates ## Similar jobs at other companies ### [Lead - BFS Intelligence/Senior Lead - BFS Intelligence](https://jobs.opennash.com/companies/bajaj-finserv/jobs/92180058579da1ead166/) Bajaj Finserv · Pune Corporate Office - Mantri ### [Senior Intelligence Analyst](https://jobs.opennash.com/companies/citigroup/jobs/77877cb07cd0d4152f8b/) Citigroup ### [Customer Intelligence Officer](https://jobs.opennash.com/companies/bouygues/jobs/58284ec1c008f20c8357/) Bouygues · BRUSSELS, Belgium ### [Business Intelligence Analyst](https://jobs.opennash.com/companies/ntt/jobs/4b4f8ff72515af6d3089/) NTT · Prague, Czechia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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