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Delivery Hero · Kuala Lumpur, Malaysia

# Specialist, O2C Service Delivery

Kuala Lumpur, Malaysia Full-time Finance & Accounting 

Listed on Delivery Hero’s official careers site. Posted September 29, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000152320159-specialist-o2c-service-delivery)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Specialist, O2C Service Delivery

## Job description

We are seeking a O2C Specialist to manage our end-to-end billing, payment processing, and month-end reconciliation cycles. This role oversees complex cross-system reconciliations (SAP, Salesforce, Looker), manages vendor/client payout cycles, and leads month-end closing activities to ensure financial accuracy across all operational revenue streams.

### Key Responsibilities

Billing Operations & Master Data Verification Perform pre-billing checks, verifying billable/child accounts, chain vendor linkage, and bank details across Salesforce and SAP. Reconcile backend orders against sales orders and cross-check commission discrepancies between SF and SAP. Execute and monitor billing and invoicing document runs. Manage non-commission revenue (NCR) automation processes, including setup fees, premium placements, ad credits, listing fees, and penalties.

Post-Invoicing & Payout Management Perform post-invoice checking across GL and FICA postings for complex scenarios. Export and publish generated invoices to partner portals and ensure accurate correspondent printing. Run SAP payment cycles, generate AP/vendor payment lists, and prepare AP aging reports. Reconcile payment amounts between Looker and SAP invoice apps; process payment adjustments. Banking & Exception Handling Process bank transaction and rejection reports; update master payment files and payment reference docs.

Execute payment reversals in SAP/FICA and apply/remove holds in Salesforce for failed payments. Maintain and update block payout lists and send payment advices to vendors. Month-End Closing (MEC) & Reporting Lead month-end close tasks. Prepare billing summaries and ensure all billing during the month is complete. Identify, compile, and escalate billing run anomalies to Commercial teams for resolution.

### Key Requirements

Proficiency in spoken and written Mandarin is required to support Mandarin-speaking clients/stakeholders.

### Experience

3–5+ years in Order-to-Cash (O2C), Accounts Receivable, or Billing operations.

### Systems

Hands-on proficiency in SAP (FICA/GL), Salesforce (SF), and BI reporting tools (Looker / BigQuery). Advanced Excel skills (VLOOKUP, Pivot Tables, data reconciliation) are required.

### Technical Skills

Experience managing automated billing runs, cross-system data matching, and vendor payout processes.

### Soft Skills

High attention to detail, strong analytical problem-solving skills, and the ability to communicate cross-functionally with Commercial and Finance teams.

## At a glance
- Posted by the employer: Sep 29, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 20 days
- Location: Kuala Lumpur, Malaysia
- Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000152320159-specialist-o2c-service-delivery)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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