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Delivery Hero · Dhaka, Bangladesh

# Shift Lead, Partner Service

Dhaka, Bangladesh Part-time Manager or lead Operations 

Listed on Delivery Hero’s official careers site. Posted July 30, 2026. Check that it is still open and apply there.
[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000140633449-shift-lead-partner-service)

[OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Shift Lead, Partner Service

## Job description

Operational Management Manage Partner Service operations during assigned shifts. Monitor queue health, SLA, backlog, and service levels. Allocate resources based on workload and forecast. Ensure smooth shift handover between teams. Take immediate action during service disruptions or volume spikes. Team Management Supervise agents during the shift. Provide real-time coaching and guidance. Monitor attendance, punctuality, and schedule adherence.

Conduct huddles and communicate operational updates. Support onboarding and buddy sessions for new agents. Performance Monitoring Track hourly KPIs and productivity. Monitor AHT, CSAT, SLA, QA, occupancy, and other operational metrics. Identify performance gaps and implement corrective actions. Prepare shift summaries and daily reports.

## At a glance
- Posted by the employer: Jul 30, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 81 days
- Location: Dhaka, Bangladesh
- Employment type: Part-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000140633449-shift-lead-partner-service)

## More jobs at Delivery Hero

### [Partner Service Agent](https://jobs.opennash.com/companies/delivery-hero/jobs/e2eaf6cec4c2da260b9c/)

Dhaka, Bangladesh

### [Team Lead, Content & Onboarding](https://jobs.opennash.com/companies/delivery-hero/jobs/cfc9c7b2132f7f483856/)

Dhaka, Bangladesh

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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