[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Riyadh, Saudi Arabia # Rider Quality Assistant Manager Riyadh, Saudi Arabia Full-time Manager or lead Manufacturing & Production Listed on Delivery Hero’s official careers site. Posted February 25, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000111344236-rider-quality-assistant-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Rider Quality Assistant Manager ## Job description Purpose To maintain and enhance rider support standards, compliance, and performance quality across the rider support and ensure agents meet operational KPIs, and rider experience expectations. ### KEY ACCOUNTABILITIES AND ACTIVITIES Quality Assurance Lead and supervise the quality assurance activities within the team. Monitor and evaluate agents' performance on the program level for voice and non-voice transactions using a quality monitoring system. Assess script adherence, data accuracy, process consistency, and product knowledge. Analyze failures and potential failures, and develop action plans and preventive measures. Communicate results and findings to management and stakeholders. Ensure compliance with monitoring sample sizes for all team members. Verify and ensure adherence to sample size requirements for new agents. Generate and deliver regular business intelligence & quality assurance reports. Review and analyze quality variations from metrics and identify problem areas. Collaborate with internal stakeholders to address quality-related issues and improve processes. Conduct calibration sessions with monitors and clients to ensure consistency in quality assessments. Process Improvement Identify opportunities for process improvement and efficiency enhancement. Collaborate with cross-functional teams to implement process changes and best practices. Provide recommendations for training needs based on quality evaluations. Continuously review and update quality monitoring guidelines and score sheets. Team Management Provide guidance and support to the QA team members. Conduct regular coaching and feedback sessions to improve performance. Develop and deliver training sessions to enhance agents' quality performance. Foster a positive and collaborative work environment within the QA team. Conduct regular team meetings to discuss quality updates and address concerns. Governance and Resilience Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. Uphold a high-performance working environment and promote HS’s Values. ## Qualifications Knowledge and Experience 4–6 years of experience in operations, fleet management, logistics, or quality control. Strong analytical and reporting skills KPI monitoring and performance management Strong communication skills Education and Certifications Bachelor’s degree in Business Administration or a relevant field is required. ## At a glance - Posted by the employer: Feb 25, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 236 days - Location: Riyadh, Saudi Arabia - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000111344236-rider-quality-assistant-manager) ## More jobs at Delivery Hero ### [Quality Assurance Senior Specialist](https://jobs.opennash.com/companies/delivery-hero/jobs/4736ff01c1db497bd03e/) Riyadh, Saudi Arabia ### [Vendor Quality Assurance Supervisor](https://jobs.opennash.com/companies/delivery-hero/jobs/4bb859163102642538c7/) Riyadh, Saudi Arabia ### [Customer Care Team Leader](https://jobs.opennash.com/companies/delivery-hero/jobs/c04bd8ddb515850db0a0/) Riyadh, Saudi Arabia ### [Customer Experience Senior Manager](https://jobs.opennash.com/companies/delivery-hero/jobs/dd16e92c6f710c0520d3/) Riyadh, Saudi Arabia ### [Data Analyst II (Saudi National)](https://jobs.opennash.com/companies/delivery-hero/jobs/71889098d7a326ad3f2a/) Riyadh, Saudi Arabia ## Similar jobs at other companies ### [Senior Engineering Manager, Rider Loyalty, Partnerships, and Rider Pay](https://jobs.opennash.com/companies/lyft/jobs/40479863a2edfc7e1f20/) Lyft · Toronto ### [Assistant Manager, Quality & Technical Service Lab](https://jobs.opennash.com/companies/basf/jobs/2dd6cb4dbb2ba23b1901/) BASF · ${htmlLocations} ### [Team Assistant - R&D and PV Quality Assurance (m/w/d)](https://jobs.opennash.com/companies/daiichi-sankyo/jobs/6948b1e05f7f3f29b120/) Daiichi Sankyo · Munich, DEU ### [Lead Rider Collection.Credit Management MBP](https://jobs.opennash.com/companies/mashreq-bank/jobs/5afc7ed6ddbfd2bde882/) Mashreq Bank · Pakistan ### [Rider Operations & Strategy Expert](https://jobs.opennash.com/companies/meituan/jobs/ffe0bbf9cd3454fac75b/) Meituan · 迪拜 OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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