[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Delivery Hero jobs](https://jobs.opennash.com/companies/delivery-hero/) · [Search jobs](/search/) Delivery Hero · Neo Irakleio, Greece # Operations Excellence Senior Manager Neo Irakleio, Greece Full-time Manager or lead Operations Listed on Delivery Hero’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000153102089-operations-excellence-senior-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [Delivery Hero](https://jobs.opennash.com/companies/delivery-hero/) / Operations Excellence Senior Manager ## Job description We are looking for an Operations Excellence Senior Manager to own the operational backbone of efood. You will lead the strategy, automation, and governance of tools, processes, and policies across the Operations department while aligning cross-functionally with local teams (Tech, Commercial, Finance, Legal) and central Delivery Hero functions. ### What You'll Do Tools, Automation & Functional Results Strategic Roadmap: Define and prioritize the Operations tools and process-governance roadmap, balancing operational needs, technical capacity, risk, and expected business value. ### Functional Ownership Own the overall performance and outcomes of the Operations tools, automation, and process governance function—including adoption, efficiency, compliance, service quality, and cost-saving targets. ### Tech Collaboration Partner with Tech to automate manual workflows and act as the Ops-side Product Owner for internal tooling. ### Budget & Vendor Management Own the relevant tools and automation budget, manage external vendor expenditure, and provide investment recommendations based on business impact and ROI. ### Process & Policy Governance SOP Ownership Design, document, and maintain standardized SOPs across geographies and verticals. ### Compliance & Standards Ensure local policies align with Delivery Hero group standards and local regulatory requirements (GDPR, food safety). ### Continuous Improvement Perform root-cause analyses on operational failures and convert findings into permanent process fixes. ### Cross-Functional & Leadership People Leadership Lead the team’s overall performance, development, prioritization, and resource allocation—including objective setting, coaching, performance reviews, and workforce planning. ### Department Liaison Act as the central point of contact between Operations and every other LOB/department (Tech, Commercial, Marketing, Finance, Legal) on operational tools, processes, or policies. ### Change Management Drive rollout plans and adoption tracking for company-wide operational changes. ### Executive Reporting Report on process health, automation impact, and cross-departmental policy compliance to senior leadership. ## Qualifications ### Experience 6–9 years in operations, process excellence, or business transformation (last-mile delivery or on-demand marketplace preferred). ### Leadership Proven track record of full people management and leading end-to-end automation projects at scale. ### Technical & Analytical Capabilities Strong background in Lean/Six Sigma (or equivalent methodology), process mapping, and scoping technical/data requirements. Able to dive into operational data, validate technical solutions, and develop prototypes when required, while ensuring scalable delivery through the team and relevant partners. Familiarity with BI tools (e.g., Looker, Tableau) and workflow automation platforms. ### Soft Skills Exceptional stakeholder management (able to influence without authority), structured problem-solving, and clear written documentation skills. ### Languages Fluent in Greek and English. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 17 days - Location: Neo Irakleio, Greece - Employment type: Full-time[Apply on Delivery Hero’s careers site →](https://jobs.smartrecruiters.com/DeliveryHero/744000153102089-operations-excellence-senior-manager) ## More jobs at Delivery Hero ### [Logistics Performance Analyst](https://jobs.opennash.com/companies/delivery-hero/jobs/f65f3ed017ba1845db03/) Neo Irakleio, Greece ### [Performance Marketing Specialist – CRM](https://jobs.opennash.com/companies/delivery-hero/jobs/624ec0798978bf844c0b/) Neo Irakleio, Greece ### [SMB Account Executive](https://jobs.opennash.com/companies/delivery-hero/jobs/9ff9b69953b0b22acbaf/) Neo Irakleio, Greece ### [Sales Field Representative](https://jobs.opennash.com/companies/delivery-hero/jobs/fe383b34ae0e9a2e90ab/) Neo Irakleio, Greece ### [Senior Learning & Development Partner](https://jobs.opennash.com/companies/delivery-hero/jobs/254d4c25f742fca5e423/) Neo Irakleio, Greece ## Similar jobs at other companies ### [Operations Excellence - Coordinator](https://jobs.opennash.com/companies/las-vegas-sands/jobs/7d3bf867981274c3a7d1/) Las Vegas Sands · Macao ### [Operations Excellence - Manager](https://jobs.opennash.com/companies/las-vegas-sands/jobs/b94b5109cab845943c6f/) Las Vegas Sands · Macao ### [Warehouse Operations Excellence Specialist](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/def4ad0c0bbbac18ea94/) Thermo Fisher Scientific · Brisbane, Queensland, Australia ### [online retail operations excellence 8 months contract specialist](https://jobs.opennash.com/companies/richemont/jobs/09e19799afe2ef7911a2/) Richemont ### [Logistics Operations Excellence Leader](https://jobs.opennash.com/companies/ge-healthcare-technologies/jobs/686872278b7e86265998/) GE HealthCare Technologies · Eindhoven, North Brabant, Netherlands OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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