[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · One Island East # Client Service Trainer, Private Banking One Island East Finance & Accounting Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Client-Service-Trainer--Private-Banking_WD86022-4) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Client Service Trainer, Private Banking ## Job description ### Key Responsibilities Assisting Client Service Management team in developing comprehensive training curriculum for ARMs across Onboarding, Investment, Cross Border, Service Administration, Retail, Digital support etc Designing and delivering high-impact learning experiences to improve ARM effectiveness and confidence. Drive and or provide inputs on relevant procedures with ARM touch-points Conducting training sessions for technology rollouts, change in processes into practical learning experiences for ARMs. Able to represent ARMs in various bank forums, be it Transformation, Control, Business Management etc Coaching ARMs to ensure they have required expertise in KYC, banking products, regulatory requirements, risk practices, AI knowledge etc Develop Client Service first mentality and foster a service-oriented mindset within the ARM team. Ensuring ARMs are confidence in all bank’s operational processes and able to provide client with best in class servicing Identifying skill gaps within the team and designing solutions to improve performance. Contributing to the overall business priorities by identifying and delivering all relevant training needs, be it technical or non-technical Qualifications: Education: A Bachelor's degree in Business Studies, Finance, Economics, or a related discipline is typically required. ### Experience Minimum of 3-5 years of relevant experience as an ARM in a private bank setting. Experience in learning design, facilitation, coaching, or consulting is valuable for training-focused roles. ### Licenses and Certifications Relevant financial industry licenses (e.g., HKMA / SFC licenses, CACS Papers 1 and 2, CMFAS Modules) are preferred Communication and Interpersonal Skills: Excellent communication (written and spoken), presentation, and interpersonal skills are essential for interacting with ARMs, RMs, clients, and internal stakeholders. ### Leadership and Coaching Ability to lead, mentor, coach, and motivate a team. Strong team spirit and a proactive approach. ### Organizational and Time Management Strong organizational skills, attention to detail, the ability to manage multiple priorities, and work under pressure. ### Technical and Product Knowledge Good understanding of relevant products and services in Private Banking. Basic knowledge of global financial markets and current developments. Working knowledge of core banking systems (e.g. Avaloq) and Microsoft Office applications. Strong knowledge of Private Bank’s regulatory framework Risk and Compliance: High level of risk awareness and understanding of compliance requirements, including KYC and AML. ### Analytical and Problem-Solving Strong analytical and problem-solving skills to identify issues and propose effective solutions. ### Client-Centricity Highly service-oriented and passionate about client servicing, with the ability to maintain client/ internal stakeholder confidence. ### Integrity High level of integrity and ethical behavior. ### Location The Center Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: One Island East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Client-Service-Trainer--Private-Banking_WD86022-4) ## More jobs at DBS ### [, Home Advice Specialist, Consumer Banking](https://jobs.opennash.com/companies/dbs/jobs/1d1a47aee6c2d2074b38/) One Island East ### [ALYST, Specialist, Know Your Customer, Consumer Banking, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/f9d5aef02a33feb521c4/) One Island East ### [ALYST, Specialist, Know Your Customer, SME Banking](https://jobs.opennash.com/companies/dbs/jobs/d66a3939eeff0d6ae51a/) One Island East ### [AVP / Senior Associate, New Products (NPA) & Projects, COO Office HK, Global Financial Markets](https://jobs.opennash.com/companies/dbs/jobs/e7a59b43fd1147d516ad/) One Island East ### [AVP Investment Consultant](https://jobs.opennash.com/companies/dbs/jobs/cfd11f81dc967d35db85/) One Island East ## Similar jobs at other companies ### [Officer, Private Bank Client Onboarding Analyst](https://jobs.opennash.com/companies/citigroup/jobs/11879308fe59b78634c0/) Citigroup · Kowloon Hong Kong ### [Wealth Banker Associate, Citigold Private Client](https://jobs.opennash.com/companies/citigroup/jobs/f2fd11f87bc504a4cbe7/) Citigroup · Kowloon Hong Kong ### [Global Private Client Development Intern – Le Cercle - January 2027](https://jobs.opennash.com/companies/pernod-ricard/jobs/10ad9d2266108cd19ed6/) Pernod Ricard · Paris ### [Client Coordinator-Private Client Service](https://jobs.opennash.com/companies/marsh/jobs/9d004fe18035639241d5/) Marsh · Chesterfield - Maryville [Finance & Accounting jobs](/functions/finance-accounting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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