[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/)

DBS · Jakarta Head

# Senior Officer, Client Service, Operations

Jakarta Head Senior individual contributor Customer Support 

Listed on DBS’s official careers site. Posted September 24, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Jakarta-Head-Office/Senior-Associate--Client-Service--Operations_WD83004)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Senior Officer, Client Service, Operations

## Job description

Business Function DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS.

Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

### Responsibilities
- Manage and lead a team of client service professionals to deliver exceptional customer service and support to a diverse portfolio of clients
- Develop and implement strategies to enhance client satisfaction, retention, and loyalty
- Oversee the day-to-day operations of the client service team, including task allocation, performance management, and team development
- Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively
- Analyze client feedback, identify areas for improvement, and implement corrective actions to enhance the overall client experience
- Provide coaching and mentoring to team members to foster their professional growth and development
- Contribute to the development and implementation of process improvements and operational efficiencies

### Requirements Minimum
- 5 years of experience in a client-facing role, preferably in the financial services industry
- Proven track record of leading and managing a high-performing team Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels
- Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
- Proficient in data analysis and reporting, with the ability to leverage insights to drive process improvements Adaptable and flexible, with the ability to thrive in a dynamic, fast-paced environment Commitment to continuous learning and professional development Location: Jakarta Head Office Job: Operations Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Sep 24, 2026
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Jakarta Head[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Jakarta-Head-Office/Senior-Associate--Client-Service--Operations_WD83004)

## More jobs at DBS

### [Direct Contract, Customer Service Officer, Operations](https://jobs.opennash.com/companies/dbs/jobs/396315b2cee9e0c6c8f6/)

Jakarta Head

### [Officer, Multi Skill Customer Service Officer, Operations](https://jobs.opennash.com/companies/dbs/jobs/14d9fbf9488f25db2a6a/)

Jakarta Head

### [Senior Associate, Client Services Operations, Operations](https://jobs.opennash.com/companies/dbs/jobs/389874d681478363dff4/)

Jakarta Head

### [AVP, Payment Operations Manager, Operations](https://jobs.opennash.com/companies/dbs/jobs/45e694b51735996e85c9/)

Jakarta Head

## Similar jobs at other companies

### [Client Support Officer, Integrated Service Operations](https://jobs.opennash.com/companies/ntt/jobs/c374fe6305bcf0da68c5/)

NTT · Bangkok, Thailand

### [Assistant Client Support Officer, Customer Service (Cantonese-speaking)](https://jobs.opennash.com/companies/ntt/jobs/b0612df5c6ac788b7f89/)

NTT · Cyberjaya, Selangor, Malaysia

### [Client Operations Officer, Custody Services M/F](https://jobs.opennash.com/companies/credit-agricole/jobs/b8dae1fc19a8ae4c190a/)

Credit Agricole · Putrajaya, Malaysia

### [Client Operations Officer, Forex Cash & Derivatives M/F](https://jobs.opennash.com/companies/credit-agricole/jobs/a67c7c790a1cbc1b73b9/)

Credit Agricole · Putrajaya, Malaysia

### [Officer, Client Onboard Intermediate Analyst](https://jobs.opennash.com/companies/citigroup/jobs/68a6485b0a4107a1b3c4/)

Citigroup · Kowloon Hong Kong

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)