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DBS · Kwun Tong

# SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO

Kwun Tong Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Kwun-Tong/SNROFFCR--Specialist--Contact-Centre--Consumer-Banking--COO_WD82995)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / SNROFFCR, Specialist, Contact Centre, Consumer Banking, COO

## Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

### Responsibilities
- Provide exceptional customer service and support to clients through effective communication and problem-solving skills
- Handle a diverse range of customer inquiries, requests, and complaints in a professional and efficient manner
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction Continuously enhance product and service knowledge to provide accurate and up-to-date information to customers
- Identify and escalate complex issues to the appropriate teams for resolution
- Maintain accurate records and documentation of customer interactions
- Contribute to the development and implementation of process improvements and best practices within the contact center

### Requirements Minimum
- 3 years of experience in a customer service or contact center role
- Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds
- Excellent problem-solving and decision-making abilities
- Proficient in using various customer service tools and technologies
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Commitment to providing exceptional customer service and a positive attitude
- Ability to work collaboratively with cross-functional teams The hiring process for this role is subject to the Mandatory Reference Checking Scheme.

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.

### Location

Two Harbour Square Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Kwun Tong[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Kwun-Tong/SNROFFCR--Specialist--Contact-Centre--Consumer-Banking--COO_WD82995)

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### [Assistant Vice President, Specialist, Business Analyst, Consumer Banking, Technology & Operations](https://jobs.opennash.com/companies/dbs/jobs/665bd09b5a5d981246af/)

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