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DBS · Kwun Tong

# Senior Officer/Officer, Contact Centre, Corporate Banking

Kwun Tong Senior individual contributor Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Kwun-Tong/Senior-Officer-Officer--Contact-Centre--Corporate-Banking_2500000G)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Senior Officer/Officer, Contact Centre, Corporate Banking

## Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibility
- Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.
- Ability to understand customers’ needs and provide appropriate solution and attention.
- Provide advisory service / insight to cope with customer needs, if needed.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- To record, track and coordinate the resolution of all customer queries.
- To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
- To cross-sell digital solutions to customers.
- Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.
- Handle ad-hoc projects or customer issues analysis Requirement
- Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)
- Minimum 2 years track record of Corporate Banking customer servicing is a plus point.
- Familiarity with Cash and Corporate Banking products in a financial institution - A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.
- Good command of oral and written English, Cantonese and Mandarin
- Proficient in PC skills including Microsoft Office applications.

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.

### Location

Two Harbour Square Job: Customer Service Schedule: Regular Employee Status:

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Kwun Tong[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Kwun-Tong/Senior-Officer-Officer--Contact-Centre--Corporate-Banking_2500000G)

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[Finance & Accounting jobs](/functions/finance-accounting/)

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