[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · One Island East # VP, Generalist, Private Partners Services, COO Office (Private Banking) One Island East Executive Finance & Accounting Listed on DBS’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/VP--Generalist--Private-Partners-Services--Private-Banking-_WD87671) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / VP, Generalist, Private Partners Services, COO Office (Private Banking) ## Job description Business Function DBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions. Responsible for supporting the monitoring and investigation of complaint cases from internal and external sources and regulators; facilitating regulatory inspections, reporting, surveys, gap analysis, and internal audits relating to complaints; driving continuous review and improvement of complaint and client feedback handling processes; providing advisory support for Private Bank account management; and supporting projects to enable new processes and enhance existing processes within the Private Bank. ### Responsibilities Handling of client complaints in a seamless and frictionless manner. - Investigate the cause of the complaints by liaising with relevant parties to ensure timely communication with client on behalf of the Bank in relation to their complaint cases - Prepare management reports and presentations on compliant case statistic and update on a regular basis - Ensure timely recording, classification, customer reply, investigation and follow-up actions for all complaint handling cases according to the relevant policies and procedures Involve in devising implementation plan on complaint/client feedbacks handling process in light of regulatory changes and development - Drive process changes arising from new internal & external requirements; negotiate and coordinate with key stakeholders for the development and design of workflow and systems for efficient operations Other duties and responsibilities as assigned by supervising manager Job Requirements: Degree holder preferably in Business, Finance, Law, Economics or related disciplines At least - 5 years of relevant work experience in the legal/financial industry. Preferably with field experience of complaint handling, risk management, internal audit or compliance. Experience in customer management Good understanding of relevant HKMA and SFC rules, FATCA/CRS regulations, practices and guidelines is preferred. Good knowledge on private banking products & process Possess good interpersonal and robust written and verbal communication skills Self-motivated, enthusiastic, organized and ability to multi-task Able to work independently and as part of a team Meticulous with good analytical skills Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must Language proficiency in both written and spoken English and Chinese Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. ### Location One Island East Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 19 days - Location: One Island East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/VP--Generalist--Private-Partners-Services--Private-Banking-_WD87671) ## More jobs at DBS ### [, Home Advice Specialist, Consumer Banking](https://jobs.opennash.com/companies/dbs/jobs/1d1a47aee6c2d2074b38/) One Island East ### [ALYST, Specialist, Know Your Customer, Consumer Banking, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/f9d5aef02a33feb521c4/) One Island East ### [ALYST, Specialist, Know Your Customer, SME Banking](https://jobs.opennash.com/companies/dbs/jobs/d66a3939eeff0d6ae51a/) One Island East ### [AVP / Senior Associate, New Products (NPA) & Projects, COO Office HK, Global Financial Markets](https://jobs.opennash.com/companies/dbs/jobs/e7a59b43fd1147d516ad/) One Island East ### [AVP Investment Consultant](https://jobs.opennash.com/companies/dbs/jobs/cfd11f81dc967d35db85/) One Island East ## Similar jobs at other companies ### [Private Banker, International Partners Team - AVP](https://jobs.opennash.com/companies/barclays/jobs/581a4d762ff4b009c315/) Barclays · Singapore ### [Sales Partners Specialist VSE (m/w/x)](https://jobs.opennash.com/companies/totalenergies/jobs/859a7d4fce91ccd51b9a/) TotalEnergies ### [Private Client Services Intern - Private Client Services](https://jobs.opennash.com/companies/marsh/jobs/346b1632474af0342bd9/) Marsh · Golden Valley - Golden ### [Partner Development Manager - Services Partners](https://jobs.opennash.com/companies/intuit/jobs/6a843d0ded553e579e83/) Intuit ### [Senior Managing Consultant, Services Business Development, Digital Partners & Retail & Commerce Segment](https://jobs.opennash.com/companies/mastercard/jobs/a66d1c31540e7064ddff/) Mastercard · Sao Paulo, Brazil [Finance & Accounting jobs](/functions/finance-accounting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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