[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · Jakarta Head # Associate, Business Care Premier Service, Operations Jakarta Head Operations Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Jakarta-Head-Office/Senior-Officer--Business-Care-Premier-Service--Operations_WD83728) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Associate, Business Care Premier Service, Operations ## Job description Business Function DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W). ### Responsibilities ​ Serve as the primary point of contact for corporate customers, effectively resolving inquiries, issues, and requests across various channels while ensuring high levels of satisfaction. Adhere to established operational procedures, maintain accurate customer records, and ensure compliance with all relevant policies, including data security and escalation protocols. Determine customer requirements and provide accurate information, support, and solutions. Resolve customer inquiries and issues efficiently and effectively via call, email, and chat channels. Fulfil customer requests and escalate complex matters to appropriate support teams when necessary. Conduct thorough analysis and investigation as part of the customer resolution process. Maintain and update customer databases with accurate and relevant information. Liaise and collaborate with internal stakeholders, including support teams, to ensure seamless customer service delivery. Consistently meet and exceed established quality assurance and customer service metrics, ensuring a high level of customer satisfaction in all interactions. This includes adhering to call handling procedures, response times, and communication protocols. Proactively engage in ongoing training and professional development to stay updated on product knowledge, service offerings, and company policies. Actively contribute to and utilize knowledge base resources to ensure consistent and accurate information delivery. Strictly adhere to data privacy and security protocols, ensuring the confidentiality and protection of sensitive customer information in all communications and record-keeping. Effectively manage workload and prioritize tasks to ensure timely resolution of customer inquiries and requests, contributing to overall contact center efficiency. ### Requirements Clear Communication: Be able to speak and write Chinese. ### Good at Managing Time Able to handle different tasks and know which ones are most important to do first. ### Problem Solving Able to find solutions quickly when problems come up and make decisions that help customers. ### Attention to Details Pay close attention to small details and make sure information is correct. ### Education Must have a degree or similar qualification. ### Experience At least 1 year working in a customer service job, like a contact center or helping clients. ### Location Jakarta Head Office Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Jul 16, 2026 - Last checked: Oct 18, 2026 - Listed for: 94 days - Location: Jakarta Head[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Jakarta-Head-Office/Senior-Officer--Business-Care-Premier-Service--Operations_WD83728) ## More jobs at DBS ### [AVP, Payment Operations Manager, Operations](https://jobs.opennash.com/companies/dbs/jobs/45e694b51735996e85c9/) Jakarta Head ### [Analyst, Payment Operations, Operations](https://jobs.opennash.com/companies/dbs/jobs/29f849715e08dd37fd24/) Jakarta Head ### [Associate, Payment Operations, Operations](https://jobs.opennash.com/companies/dbs/jobs/d26fd28960f352e52c92/) Jakarta Head ### [Associate, Syndicated Loan Agency, Operations](https://jobs.opennash.com/companies/dbs/jobs/2047e8d036f7ddf8fccf/) Jakarta Head ### [Direct Contract, Account Services Staff, Operations](https://jobs.opennash.com/companies/dbs/jobs/01be7b9e6db971503f4f/) Jakarta Head ## Similar jobs at other companies ### [Premier care Representative - Senior](https://jobs.opennash.com/companies/fedex/jobs/f92bccb5e55c39427af0/) FedEx ### [Premier Business Development Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/047966b8e165deeefc67/) HSBC Holdings · Singapore, Central Singapore ### [Medical Business Associate - Cedarwood Primary Care](https://jobs.opennash.com/companies/munson-healthcare/jobs/37c4628509135d664b35/) Munson Healthcare ### [Medical Business Associate - Elmwood Primary Care](https://jobs.opennash.com/companies/munson-healthcare/jobs/b99fe13d75b4685b0300/) Munson Healthcare OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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