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DBS · Taipei

# Customer Centre Officer

Taipei Administrative 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Customer-Centre-Officer_WD88108)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Customer Centre Officer

## Job description

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) Act as the major contact point of the Bank to provide service by handling inbound service call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc.

Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs Follow-up customer request and make outbound calls to reply customers when necessary. Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended.

Get customers’ opinions and suggestions, e.g. then feedback to supervisors. Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards.

### Location

Taipei Hub - 9F Job: Schedule: Contract (Fixed Term)

### Employee Status

Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 7 days
- Location: Taipei[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Customer-Centre-Officer_WD88108)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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