[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) DBS · Pune-DBIL # Assistant Officer, Video KYC Agent, Consumer Banking Group Pune-DBIL Finance & Accounting Listed on DBS’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Pune-DBIL/Assistant-Officer--Video-KYC-Agent--Consumer-Banking-Group_WD89937) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Assistant Officer, Video KYC Agent, Consumer Banking Group ## Job description ### Job Purpose Provide a brief overview of the position, including its purpose and contribution to the organization. The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience. ### Key Accountabilities Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements Verifying customer identity and documents during live video interactions Ensuring adherence to regulatory and internal quality standards Handling customer queries professionally during the verification process Maintaining accurate records and updating systems in real time Job Duties & responsibilities: KYC Processing Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to. All KYC call requests must be serviced as per defined SL without deviation. KYC exceptions if any, need to be duly escalated as per defined approval matrix. All required disposition and interactions with customer to be duly recorded / documented in the relevant system Continuously review the internal monitoring process and identify areas of improvement. ### Education / Preferred Qualifications Degree holder Certifications in the areas of Operations, MS office will be an advantage. ### Core Competencies Strong interpersonal & verbal and written communications skills Good, effective and engaging skills. Calling skills preferred Basic analytical skills Good judgement and problem-solving skills Able to organize information in a structured manner Good interpersonal and communication skills (English, Hindi & Marathi) - Ability to handle sensitive customer data with confidentiality Problem-solving ability and presence of mind Need to have Customer Centric Approach Technical Competencies: Proficient in MS office tools, Ms Excel, Power point, Word - Knowledge of Finacle, Call Centre Tools, CMS preferred. ### Location Pune-DBIL Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 8, 2026 - Listed for: 12 days - Location: Pune-DBIL[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Pune-DBIL/Assistant-Officer--Video-KYC-Agent--Consumer-Banking-Group_WD89937) ## Hiring at DBS - Open jobs: 1,499 - New in the last 7 days: 163 - Tracked since: Jul 16, 2026 [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Weekly hiring report](/reports/hiring/) ## More jobs at DBS ### [Associate, Relationship Manager, Credit Program Small, Small Medium Enterprises](https://jobs.opennash.com/companies/dbs/jobs/0ab47716ceb5a6d76ad6/) Pune-DBIL ### [Associate, Specialist, Demand Manager, Contact Centre, Consumer Banking, Technology And Operations](https://jobs.opennash.com/companies/dbs/jobs/72d26870c7b319d49a22/) Pune-DBIL ### [Assistant Relationship Manager Floater, Private Banking](https://jobs.opennash.com/companies/dbs/jobs/3017566ff22963ea1529/) One Island East ### [Assistant Relationship Manager, Private Banking](https://jobs.opennash.com/companies/dbs/jobs/7fd17defdc491d23dd25/) One Island East ## Similar jobs at other companies ### [KYC Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/ac9b980f4c09d8b243f6/) JPMorganChase · EDINBURGH, MIDLOTHIAN, United Kingdom ### [KYC Quality Assurance Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/c2472aff8645ff8660aa/) JPMorganChase · Bengaluru, Karnataka, India ### [Compliance:KYC / AML Compliance Team](https://jobs.opennash.com/companies/axis-bank/jobs/19f92b3960a82db62513/) Axis Bank · Mumbai ### [Lead Data Scientist - KYC/onboarding](https://jobs.opennash.com/companies/wise/jobs/a3171a254db49f288ec8/) Wise · London, United Kingdom [Finance & Accounting jobs](/functions/finance-accounting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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