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DBS · Taipei

# Officer, Customer Service Ambassador, Tianmu Branch, Consumer Banking Group

Taipei Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Officer--Customer-Service-Ambassador--Tianmu-Branch--Consumer-Banking-Group_WD86184)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Officer, Customer Service Ambassador, Tianmu Branch, Consumer Banking Group

## Job description

(A) 櫃台交易處理及其他業務配合
- 處理現金、支票、國內外匯款及外匯交易。
- 為客戶提供櫃台服務。
- 處理開戶/ 銷戶相關程序。
- 分行各項總務工作輪調(例如:總務、各項禮品控管、機器設備保養)。 (B) 轉介推銷銀行產品/ 服務 1) 在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員。 (C) 客戶體驗管理
- 按照銀行要求的服務標準，為客戶提供優質的服務。
- 處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。
- 達到客戶滿意度調查/ 跟蹤計劃中(例如“神秘顧客”和“電話服務調查”)的預設滿意度水平。 (D) 稽核和合規監控 1. 遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2. 遵守政府和金管會制定的規則和規定。

### Job Requirements
- 擁有專業學位，商務或財務相關專業優先考慮。
- 須符合主管機關相關證照或訓練的要求及規範。
- 能與客戶交流溝通。
- 產品知識
- 具備銀行有關產品和服務知識。
- 技術知識
- 熟悉銀行作業系統，能準確快速處理銀行交易。
- 多重任務
- 能夠駕馭多個優先事務，保持敏銳的關注和精力，管理時間，以獲得積極的成果。
- 證照要求
- 金融市場常識與職業道德測驗成績合格證明
- 信託業務專業測驗合格證書

### 初階外匯人員專業能力證照或具備3個月以上相關外匯業務經歷 Location
- Tianmu Branch Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Taipei[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Officer--Customer-Service-Ambassador--Tianmu-Branch--Consumer-Banking-Group_WD86184)

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