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DBS · One Island East

# Officer, Specialist, Contact Centre, Technology & Operations

One Island East Customer Support 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Officer--Specialist--Contact-Centre--Technology---Operations_WD81018)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Officer, Specialist, Contact Centre, Technology & Operations

## Job description

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

### Responsibilities
- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
- Understand customers’ needs and provide appropriate solution
- Provide advisory service / insight to cope with customer needs
- Solicit customers’ feedback and identify problem trends for improvement actions
- Record, track and coordinate the resolution of all customer queries/feedbacks
- Handle ad-hoc projects or customer issues analysis

### Requirements
- Degree or diploma holder
- Experience in serving Trade/Cash/Corporate Banking customer preferable
- Good telephone manner with attentive listening, good communication skills

### Good communication skill
- spoken and written English and Chinese
- Proficient in Microsoft Office applications
- Knowledge in Finacle system will be a plus

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. -en Location: One Island East Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: One Island East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Officer--Specialist--Contact-Centre--Technology---Operations_WD81018)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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