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DBS · Singapore - Central

# 1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

Singapore - Central Full-time Manager or lead Sales 

Listed on DBS’s official careers site. Posted October 12, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---Central/XMLNAME-1-Year-Bank-Direct-Contract--Group-Early-Intervention---Workout-Account-Manager--Risk-Management-Group_WD89557)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / 1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

## Job description

### Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues. Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

### Key Accountabilities

Perform call to delinquent customers and monitor repayments. Proactive in managing cases to resolve the NPLs and maximise recovery. Assess rescheduling/settlement requests. Adhere to Enterprise Singapore’s loan monitoring and write-off requirements. Update system/database for reporting and tracking purposes.

### Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement. Be well-versed in own team process and functions.

### Manage a portfolio of delinquent cases and/or NPLs

Get customers to settle overdues
- Negotiate repayment terms with customers Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
- Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.

Liaise with Enterprise Singapore and Credit Insurers on claim submission. Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc…. Update system/database.

### Requirements

Diploma holder and above in any related field. Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered. Knowledge/experience in collection and/or customer service will be an advantage. Basic knowledge of banking and financial products. Proficient in Microsoft Office applications. Team player with good communication and interpersonal skills.

### Location

DBS Asia Central Job: Schedule: Contract (Fixed Term)

### Employee Status

Full time

## At a glance
- Posted by the employer: Oct 12, 2026
- First seen by OpenNash: Oct 18, 2026
- Last checked: Oct 18, 2026
- Listed for: 6 days
- Location: Singapore - Central
- Employment type: Full-time[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---Central/XMLNAME-1-Year-Bank-Direct-Contract--Group-Early-Intervention---Workout-Account-Manager--Risk-Management-Group_WD89557)

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