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DBS · Taipei

# Officer, Contact Centre Officer, Consumer Banking, Customer Service Hub, T&O

Taipei Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Officer--Contact-Centre-Officer--Consumer-Banking--Customer-Service-Hub--T-O_WD86483)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Officer, Contact Centre Officer, Consumer Banking, Customer Service Hub, T&O

## Job description

(1)Act as the major contact point of the Bank to provide service by handling inbound service. call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc. (2)Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs. (3)Follow-up customer request and make outbound calls to reply to customers when necessary. (4)Provide solution to customers concern and problems in a timely manner, ensuring customer satisfaction. (5)Listen to customers grievances or complaints.

Provide solution to resolve the case or related to appropriate parties to ensure the case is attended. (6)Get customers opinions and suggestions, e.g. then feedback to supervisors. (7)Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers request within risk, compliance and quality standards. (8)To demonstrate strong work commitment and work ethic.

To adhere to schedule of work & be available for deployment at short notice when on standby.

### Location

Taipei Hub - 9F Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Taipei[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/Officer--Contact-Centre-Officer--Consumer-Banking--Customer-Service-Hub--T-O_WD86483)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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