[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · One Island East # SNROFFCR, Treasures Service Specialist, Consumer Banking Group One Island East Finance & Accounting Listed on DBS’s official careers site. Posted September 19, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/SNROFFCR--Treasures-Service-Specialist--Consumer-Banking-Group_WD87920) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / SNROFFCR, Treasures Service Specialist, Consumer Banking Group ## Job description Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities (1) Customer Experience & Engagement Warmly greet and welcome customers upon their arrival at the branch. Efficiently manage customer check-in processes, waiting times, ticketing, seating, and queue flow to optimize the customer journey. Proactively address customer inquiries, provide comprehensive information, and resolve or escalate issues effectively and courteously. Ensure the branch environment is consistently clean, organized, and welcoming, reflecting DBS service standards. (2) Service Excellence & Operational Support at The Bank Halls & Entrances Uphold and ensure adherence to DBS service guidelines and standards, consistently meeting and exceeding service goals. Embody and promote DBS RED values (Respectful, Easy to deal with, Dependable) in all customer interactions and operational tasks. Serve as a Digital Banking specialist, actively encouraging and guiding customers in the adoption and use of digital channels for transactions. Mentor Service Ambassadors, guiding them to deliver a joyful and high-quality service experience. Support the seamless orchestration of bank hall operations, including cash and non-cash transactions, customer onboarding, and advisory services. (3) Support To Continuously Uplift The Service Standards & Processes Proactively identify opportunities for service enhancement and process optimization within the branch. Support the development and implementation of new initiatives aimed at continuous service improvement. Actively participate in daily huddles to cultivate a customer-obsessed mindset, analyze customer feedback, discuss areas for improvement, and recognize best practices. (4) Support Contingency Provide backup support for transactional duties as appropriate and when needed, ensuring uninterrupted service. Assist with various front-office duties in service areas, demonstrating flexibility and a team-oriented approach. Support and assist in overall branch operational tasks to ensure smooth daily functioning. ### Requirements - Minimum 1 year customer service experience with bank reference. - HKCEE or HKDSE holder with passes in English, Chinese, and Mathematics. - Strong customer-obsessed service mindset and proactive attitude. - Excellent customer service skills. - Ability to work independently while also being a strong team player. - Excellent communication and interpersonal skills. Fluency in Cantonese, Mandarin and English is required. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. ### Location One Island East Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Sep 19, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 29 days - Location: One Island East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/SNROFFCR--Treasures-Service-Specialist--Consumer-Banking-Group_WD87920) ## More jobs at DBS ### [, Home Advice Specialist, Consumer Banking](https://jobs.opennash.com/companies/dbs/jobs/1d1a47aee6c2d2074b38/) One Island East ### [ALYST, Specialist, Know Your Customer, Consumer Banking, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/f9d5aef02a33feb521c4/) One Island East ### [ALYST, Specialist, Know Your Customer, SME Banking](https://jobs.opennash.com/companies/dbs/jobs/d66a3939eeff0d6ae51a/) One Island East ### [AVP / Senior Associate, New Products (NPA) & Projects, COO Office HK, Global Financial Markets](https://jobs.opennash.com/companies/dbs/jobs/e7a59b43fd1147d516ad/) One Island East ### [AVP Investment Consultant](https://jobs.opennash.com/companies/dbs/jobs/cfd11f81dc967d35db85/) One Island East ## Similar jobs at other companies ### [Senior Consumer Assets Telesales/Consumer Assets Telesales 資深電話行銷襄理/電話行銷經理](https://jobs.opennash.com/companies/hsbc-holdings/jobs/96f1b4cf166335c22610/) HSBC Holdings · Taipei, Taipei City, Taiwan ### [Lead - Digital Platforms & Consumer Technology/Senior Lead - Digital Platforms & Consumer Technology](https://jobs.opennash.com/companies/bajaj-finserv/jobs/27f0e926cfda7cc94575/) Bajaj Finserv · NR Trident Tech Park OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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