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DBS · Taipei

# ALYST, Quality Management, Credit Card Customer Centre, T&O

Taipei Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/ALYST--Specialist--Operations--Customer-Centre--Technology---Operations--COO_WD84692)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / ALYST, Quality Management, Credit Card Customer Centre, T&O

## Job description

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

### Responsibilities

Execute customer service center-related service quality management, including reviewing and releasing bank-related service request forms. Perform real-time sampling, verification, and end-of-day reconciliation to ensure the accuracy of bank-related transactions. Conduct monthly telephone service quality evaluations.

### Requirements

Minimum 2 years of experience in a customer service or operations role, preferably in the banking industry. Strong attention to detail and problem-solving skills to ensure the accuracy of bank-related transactions. Proficient in using relevant banking systems and software applications.

### Certifications

Internal Control, Trust (mandatory). Derivatives license preferred. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

### Location

Taipei Hub -11F Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Taipei[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/ALYST--Specialist--Operations--Customer-Centre--Technology---Operations--COO_WD84692)

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