[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · One Island East # Assistant Vice President, Channel Management & Experience, Digital One Island East Full-time Executive Administrative Listed on DBS’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Assistant-Vice-President--Channel-Management---Experience--Digital_WD89833) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Assistant Vice President, Channel Management & Experience, Digital ## Job description ### Job Purpose Banking is evolving rapidly as customer expectations increasingly shift towards intelligent, personalized and seamless digital experiences. Emerging technologies, particularly Artificial Intelligence (AI), are creating new opportunities to enhance customer engagement, simplify banking journeys and deliver greater value. This role is responsible for shaping the evolution of DBS Hong Kong’s digital channels, platform capabilities and customer engagement strategies. The successful candidate will combine customer experience, data, technology, AI and business strategy to deliver innovative digital banking experiences and support the future development of DBS digital channels. ### Key Responsibilities Shape and drive the roadmap for digital channel capabilities across internet banking, mobile banking and future digital touchpoints. Lead initiatives that enhance customer experience, customer engagement and digital adoption. Identify opportunities to leverage AI and emerging technologies to improve customer experiences, channel effectiveness and business outcomes. Drive strategic channel transformation initiatives, platform enhancements and future digital capabilities. Leverage customer insights, behavioral analytics and market trends to inform platform and engagement strategies. Partner with business, technology and support functions to translate strategic objectives into executable initiatives. Lead initiatives from concept through implementation, including business case development, requirements definition, testing, rollout and post-implementation evaluation. Monitor channel performance and customer outcomes, driving continuous improvement across digital channels. Support channel management activities including customer experience improvements, resiliency initiatives, incident management and operational support where required. ### Requirements Degree holder in Business, Information Systems, Computer Science, Engineering or related disciplines. Minimum 6–8 years of experience in digital banking, digital product management, customer experience, digital platforms or related disciplines. Proven experience delivering digital transformation or customer-facing technology initiatives. Strong understanding of digital banking, customer journeys, platform management and customer engagement. Strong strategic thinking, analytical and problem-solving skills. Ability to translate customer needs, business objectives and technology capabilities into practical solutions. Strong stakeholder management and communication skills. Strong interest in AI, emerging technologies and their application in digital banking. Experience with data analytics, automation, AI tools or digital innovation initiatives will be an advantage. Self-motivated, customer-centric and comfortable working in a fast-paced environment. ### Location Hong Kong Office Job: Digital Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 2 days - Location: One Island East - Employment type: Full-time[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/One-Island-East/Assistant-Vice-President--Channel-Management---Experience--Digital_WD89833) ## More jobs at DBS ### [CDD Officer](https://jobs.opennash.com/companies/dbs/jobs/612c161c92c8cdf99f71/) One Island East ### [, Home Advice Specialist, Consumer Banking](https://jobs.opennash.com/companies/dbs/jobs/1d1a47aee6c2d2074b38/) One Island East ### [2026 PBTPC Winter Intern](https://jobs.opennash.com/companies/dbs/jobs/2a2ff86750f5edf61564/) One Island East ### [ALYST, Specialist, Know Your Customer, Consumer Banking, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/f9d5aef02a33feb521c4/) One Island East ### [ALYST, Specialist, Know Your Customer, SME Banking](https://jobs.opennash.com/companies/dbs/jobs/d66a3939eeff0d6ae51a/) One Island East ## Similar jobs at other companies ### [Assistant Vice President](https://jobs.opennash.com/companies/grasim-industries/jobs/78094bded4a6fd56a323/) Grasim Industries · Maharashtra ### [Assistant Vice President / Vice President, GCD Omni-Channel Agile Team (Affluent Client Group and Private Wealth)](https://jobs.opennash.com/companies/united-overseas-bank/jobs/feaa96c170adaffc0e16/) United Overseas Bank · Central Region ### [Chubb Life: Assistant Vice President - HR Business Partner](https://jobs.opennash.com/companies/chubb/jobs/75b26f9324e004d04f33/) Chubb · Bangkok, Thailand ### [Staff Assistant to the Procurement Central Services Office/ Vice President (f/m/div)](https://jobs.opennash.com/companies/infineon-technologies/jobs/e96a0173e5048d36e877/) Infineon Technologies · Munich ### [Assistant VP/ Vice President, GCD Omni-Channel Agile Team, (Training)](https://jobs.opennash.com/companies/united-overseas-bank/jobs/63dc0f8cd68260eb5c31/) United Overseas Bank · Central Region [Administrative jobs](/functions/administrative/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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