[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · Singapore - East # Senior Associate, Change Management Executive, Customer Centre, Group CSH Singapore - East Senior individual contributor Executive & Management Listed on DBS’s official careers site. Posted October 8, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/Senior-Associate--Change-Management-Executive--Customer-Centre--Group-CSH_WD88980) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Senior Associate, Change Management Executive, Customer Centre, Group CSH ## Job description ### Role Overview Develops and implements strategy to enhance user experience across the different touchpoints in Customer Centre. Drive continuous improvement in customers’ experience and lead to service excellence. ### Roles & Responsibilities Help develop and implement customer obsession strategies that enhance customer experience and drive positive outcomes. Gather and analyse data and trends, using findings to inform strategic recommendations. Support the facilitation of design-thinking workshops aimed at achieving desired customer outcomes and fostering innovative solutions. Assist in preparing materials for business reviews and strategic meetings to support the Customer Centre’s objectives. Support the management of customer-centric campaigns within the Customer Centre, ensuring effective execution and alignment with strategic goals. Contribute ideas for new strategies that enhance customer satisfaction, promoting a culture of creativity and innovation. Leverage on Gen AI to drive a culture of continuous improvement to quality, ensuring innovation, creativity, and accountability at all levels of the Customer Centre. Facilitate change management activities to ensure successful adoption of new processes, systems, and ways of working. Monitor and evaluate the effectiveness of transformation efforts, adjusting as needed, to ensure desired outcomes are achieved. To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery. ### Requirements Min 5 years of relevant experience. Demonstrated experience and knowledge of strategic problem solving and frameworks, and project management skills Deep understanding of human-centered design approach Able to facilitate ideation and workshops leveraging multiple frameworks e.g., customer journey mapping. Able to uphold good working relationship with stakeholders. ### Core Competencies Good interpersonal & communication skills Able to work independently and in a group, demonstrating leadership and teamwork where situation requires Good planning & organisational skills Self-motivated team player Good judgment and problem-solving skills Resourceful and able to make decisions to resolve various issues Technical Competencies: - Strong - Process Improvement Skills - Proficient in MS office tools - Knowledge in Customer Centre systems - Knowledge of Customer Requirements Service Level, Abandonment Rate, Unit Costs, Customer Satisfaction Location: DBS Asia Hub Job: Customer Service Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Oct 8, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 10 days - Location: Singapore - East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/Senior-Associate--Change-Management-Executive--Customer-Centre--Group-CSH_WD88980) ## More jobs at DBS ### [AVP, Third Party BCM Resilience Manager, Group Business Continuity Management, Group COO](https://jobs.opennash.com/companies/dbs/jobs/9995f7aab5daa6e564ba/) Singapore - East ### [AVP/VP, Technology Risk Management, Tech COO, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/29197e9777959239d099/) Singapore - East ### [Analyst/ Associate - Recovery Specialist, Risk Management Group](https://jobs.opennash.com/companies/dbs/jobs/b2b5c4228e3d8b8724f0/) Singapore - East ### [Associate, Strategic Delivery & Change Management Specialist, CBWMO, Group COO](https://jobs.opennash.com/companies/dbs/jobs/1e4d64cdeeeb25b60e2f/) Singapore - East ### [Associate/ Senior Associate, Asset Transfer Specialist (Wealth Management Ops), CBWMO, Group COO](https://jobs.opennash.com/companies/dbs/jobs/58d2e69ae50f9f8621b6/) Singapore - East ## Similar jobs at other companies ### [Change Management Lead](https://jobs.opennash.com/companies/cargill/jobs/781c1291cd4beaf326ca/) Cargill · Jakarta, Indonesia ### [Organizational Design & Change Management Consultant](https://jobs.opennash.com/companies/ntt/jobs/ca35a61361cbd4a42643/) NTT · Milan, Italy ### [Specialist Supply Change Management](https://jobs.opennash.com/companies/infineon-technologies/jobs/b0d60e97a8e4a0c3f4a3/) Infineon Technologies · Ahmedabad ### [Change Management Specialist](https://jobs.opennash.com/companies/vodafone/jobs/0ceaaec50b1596311e8c/) Vodafone · Pune, Maharashtra, India ### [Asset Management - APAC Vendor Change Management - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/a79e9c4f5d4414c883fc/) JPMorganChase · Kwun Tong, Kowloon, Hong Kong OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)