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DBS · Taipei

# OFFICER, Specialist, GenAI Contact Centre, Consumer Banking, Technology & Operations

Taipei Finance & Accounting 

Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/AI_WD86146)

[OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / OFFICER, Specialist, GenAI Contact Centre, Consumer Banking, Technology & Operations

## Job description

加入DBS，從實務中學習AI，成為客服中心AI運作不可或缺的一份子！ DBS致力於透過創新科技提升客戶服務體驗。我們正在尋找一位細心、負責、對生成式AI (GenAI) 充滿好奇心的夥伴，協助GenAI客服應用的日常校正、測試與內容維護。這是一個絕佳的起點，讓你在實務操作中接觸最新的AI技術，並在金融服務領域展開你的AI職涯。

### 如果你樂於學習、注重細節，並想在AI時代累積實戰經驗，我們誠摯邀請你加入我們的團隊！ 工作內容 AI回覆內容校正與測試

每日執行AI回覆內容的檢核、校正與測試，確保AI輸出品質符合標準並持續優化。

### 知識庫內容維護

協助客服知識庫的內容維護與更新，確保資訊的即時性與正確性。

### 系統測試與驗證協助

配合系統功能調整與模型更新，協助執行相關測試、驗證與問題追蹤。

### 數據資料整理

協助製作報表及異常監控，以優化整體客服與AI營運效能 客服基礎知識學習： 初期將接受客服專業知識與電話接聽訓練，深入熟悉客服流程與客戶需求，為後續更深入的AI應用工作奠定堅實基礎。 條件要求 工作經歷 無經驗可 曾有客服經驗或曾參與Chatbot、GenAI、客服系統或知識管理相關專案等相關經驗者尤佳。 學歷 專科、大學、碩士。 科系要求 科系不拘。 語文條件 英文 (聽 /中等、說 /中等、讀 /中等、寫 /中等) 擅長工具 熟悉Excel、Word等基本文書處理軟體。 工作技能 具備服務熱忱，有良好的溝通表達能力，文字理解能力，能細心校對與檢查內容。 樂於學習，並具備良好的團隊合作精神。 細心負責，具備高度責任感與執行力。 樂於團隊合作並勇於接受挑戰 其他條件 對AI、Chatbot等新興AI技術應用有興趣。 對客服中心運作或知識管理有基本概念者尤佳。

### Location

Taipei Hub - 9F Job: Customer Service Schedule: Regular Employee Status: Full time

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 16, 2026
- Last checked: Oct 18, 2026
- Listed for: 94 days
- Location: Taipei[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Taipei/AI_WD86146)

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### [ALYST, Treasures RM, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/3557462c60e435ea2135/)

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### [ASSOC, RM, Telecommunications, Media and Tech, Corporate Banking, Institutional Banking Group](https://jobs.opennash.com/companies/dbs/jobs/789c38160948dbc2f1ed/)

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