[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · Singapore - West # AVP/Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group COO Singapore - West Full-time Senior individual contributor Finance & Accounting Listed on DBS’s official careers site. Posted October 14, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---West/AVP-Senior-Associate--SFSO-Custody---Client-Service-Management--Institutional-Banking-Group-Operations--IBGO---Group-COO_WD89579) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / AVP/Senior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group COO ## Job description Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. About the role Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience. ### Expected end results / KPIs 100% compliance with Client’s Service Level Agreement (SLA) / Client Service Level Standard (SLD) ### Regular contact with clients service review frequency as agreed with clients Maintain a satisfactory or better rating in the service review scorecard Timeliness and accuracy of query responses. ### Responsibilities Work closely with Operations team to ensure that all Service level standards are duly met. Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard. Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client. Be the voice of the customer, take ownership for solutions. Facilitate query handling to ensure timeliness and accuracy of responses. Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests. Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires. Initiate issue escalation to the relevant Unit Heads when necessary. Maintain MIS on client AUC and activity for internal reporting/reference Requirements Bachelor's Degree preferred with direct experience within business operations, sales or management environment in Corporate Account Services. Demonstrate ability to provide outstanding client service at a senior level. Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships. Demonstrate effective presentation skills, comfortable with audience of senior level professionals Independent, proactive and self-motivated Location: DBS Asia Gateway Job: Operations Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Oct 14, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 4 days - Location: Singapore - West - Employment type: Full-time[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---West/AVP-Senior-Associate--SFSO-Custody---Client-Service-Management--Institutional-Banking-Group-Operations--IBGO---Group-COO_WD89579) ## More jobs at DBS ### [AVP/SA, Investment Operations Specialist, Global Financial Markets Operations (FXMM), Group Operations](https://jobs.opennash.com/companies/dbs/jobs/de0a2d5b1aa0fba4fa84/) Singapore - West ### [AVP/Senior Associate, Regional Trade Finance Project Specialist, IBG Operations (IBGO), Group COO](https://jobs.opennash.com/companies/dbs/jobs/fae08d053e5525d9078e/) Singapore - West ### [Associate/Analyst, Specialist Operations, Trade Operations (Imports) Specialist, Institutional Banking Group Operations (IBGO) Group COO](https://jobs.opennash.com/companies/dbs/jobs/f018a5b2866ad24a9c3f/) Singapore - West ### [Senior Associate/Associate, Fund Accountant, Securities & Fiduciary Services Operations (SFSO), IBG Operations (IBGO), Group COO](https://jobs.opennash.com/companies/dbs/jobs/b9cff3a08028b5db8e27/) Singapore - West ### [AVP/Senior Associate, Transfer Agency, Securities & Fiduciary Services Operations (SFSO), IBG Operations (IBGO), Group COO](https://jobs.opennash.com/companies/dbs/jobs/363bcda8d9211657ee30/) Singapore - West ## Similar jobs at other companies ### [AVP, Settlement, Direct Custody and Clearing, HSS](https://jobs.opennash.com/companies/hsbc-holdings/jobs/11290cf2f41e95e849e8/) HSBC Holdings · Seoul, Korea, Republic of ### [Client Operations Officer, Custody Services M/F](https://jobs.opennash.com/companies/credit-agricole/jobs/b8dae1fc19a8ae4c190a/) Credit Agricole · Putrajaya, Malaysia ### [AVP, Global Custody Client Services - Hybrid](https://jobs.opennash.com/companies/citigroup/jobs/6cc38ca44c5cd0b10aec/) Citigroup · Kuala Lumpur Selangor Malaysia ### [Manager Custody Client Services](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/f651f4fc60204e84db6d/) National Bank of Canada ### [Senior Manager Custody Operations & Client Services](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/4b19f23223ba033f4a2a/) National Bank of Canada OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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