[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · Singapore - East # Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations Singapore - East Operations Listed on DBS’s official careers site. Posted September 23, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/Associate--Digital-Transformation--Chatbot--Specialist--Group-Ops-Capability-Centre--GOCC---Group-Operations_WD88943) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations ## Job description Business Function Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions. About the role To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc) To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc) To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot Responsibilities Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items. ### Feature Enhancement Collaborate with development teams to identify and implement GenAI and GC enhancements. ### Data & Performance Monitoring Gathering data in monitoring and evaluating the performance of GenAI applications and GCs. ### Documentation Upkeeping documentation and user guides for GenAI solutions and GCs. ### Marketing & Adoption Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions. ### Requirements Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management. Strong foundational understanding of Artificial Intelligence and Machine Learning concepts. Familiarity with large language models (LLMs) and their applications. Excellent analytical and problem-solving skills. Ability to work effectively in a team-oriented environment. Strong communication and presentation skills. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. ### Location DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Sep 23, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 25 days - Location: Singapore - East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/Associate--Digital-Transformation--Chatbot--Specialist--Group-Ops-Capability-Centre--GOCC---Group-Operations_WD88943) ## More jobs at DBS ### [AVP, Digital Transformation Team Lead (Customer Servicing), Group Operations Capability Centre, Group COO](https://jobs.opennash.com/companies/dbs/jobs/26c095ee45c7236cef30/) Singapore - East ### [AVP, Endpoint User Engineering, Future Ready Technology, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/667e2f6cdf1b3ce5f5d6/) Singapore - East ### [Associate/Analyst, Securities & Fiduciary Services Project Business Analyst, Regional SFS Operations, IBG Operations (IBGO), Group Operations](https://jobs.opennash.com/companies/dbs/jobs/39a89ea004cd9642e292/) Singapore - East ### [SA, Technical Business Analyst, Future Ready Technology, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/b387dcf50ed78d32f302/) Singapore - East ## Similar jobs at other companies ### [Internship: Group Legal and Compliance, Group Transformation, Digital and Corporate Services, Transformation [Aug to Dec 2026]](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/dbecfa6697d74acbe197/) Oversea-Chinese Banking · OCBC Singapore ### [Digital Transformation Intern - COMOS](https://jobs.opennash.com/companies/siemens/jobs/26287d03663f439947a2/) Siemens ### [Program Manager, Digital Transformation](https://jobs.opennash.com/companies/sandisk/jobs/99aa632d1588699623ed/) Sandisk ### [Continuous Improvement & Digital Transformation Engineer](https://jobs.opennash.com/companies/siemens/jobs/b23bb5a0494183e20649/) Siemens ### [Digital Transformation Enablement Specialist](https://jobs.opennash.com/companies/ntt/jobs/d833f3d0d92f8b96408e/) NTT · Bangalore, Karnātaka, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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