[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All DBS jobs](https://jobs.opennash.com/companies/dbs/) · [Search jobs](/search/) DBS · Singapore - East # AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO Singapore - East Executive Customer Support Listed on DBS’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/AVP--VP--Client-Services-Manager--Customer-Service-Hub--CSH---Group-COO_WD88504) [OpenNash Jobs](https://jobs.opennash.com/) / [DBS](https://jobs.opennash.com/companies/dbs/) / AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO ## Job description ### Objective To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality-of-service delivery. Job responsibilities Contribute to the planning, execution and tracking of strategic initiatives aimed at enhancing customer experience, improving operational efficiencies, and reducing interaction volume demand for Customer Centre. Collaborate with cross-functional teams to identify and drive initiatives that enhance both customer and employee experiences while ensuring alignment with overarching business objectives. Key Decision Makers in MTJ Squads as M1, accountable for the overall outcome of the squad's objective and goals to deepen Customer Engagement and deliver a superior customer experience by owning the levers and drivers that impacts the outcome. ### Incident Management and Resolution Act as a key rep to escalate and coordinate incidents and issues, swiftly minimizing customer impact and incorporating learnings into journey optimisation. ### Customer Centre Demand and Budget Management Take charge, track and review overall Customer Centre demand and trends, and manage yearly budgeting to improve strategic cost management Data Analysis and Process Improvement: Analyse key performance metrics and customer insights to identify trends, challenges, and opportunities for improvement. Prepare detailed data analysis and presentations for informed decision-making, providing actionable recommendations for continuous improvements. Track the progress of initiatives against established objectives, ensuring alignment with business goals. Proactively suggest adjustments to optimize performance and achieve KPIs. ### Leadership & Management Take the initiative in leading and coordinating cross-functional teams to execute key strategic projects. fostering collaboration among diverse departments to ensure alignment and successful results. Demonstrating strong decision-making and problem-solving skills in managing day-to-day operations. Ensure that team activities are aligned with broader organizational goals and contribute to long-term success. To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality-of-service delivery Requirements: Min 5 years of relevant experience in Customer Centre or financial industry Experience in strategizing and implementation of use cases. Strong customer and business focus Meticulous and analytical to pre-empt all challenges before implementation. Strong Data Analytics Skills are required. Conceptual team player to be creative in problem solving while playing by the rules - Excellent written and verbal communication skills - Excellent relationship building & management skills Inspiring individual and strong team player Location: DBS Asia Hub Job: Digital Schedule: Regular Employee Status: Full time ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Singapore - East[Apply on DBS’s careers site →](https://dbs.wd3.myworkdayjobs.com/DBS_Careers/job/Singapore---East/AVP--VP--Client-Services-Manager--Customer-Service-Hub--CSH---Group-COO_WD88504) ## More jobs at DBS ### [Analyst/ Associate, Customer Service Officer, Customer Centre, Group CSH, Group COO](https://jobs.opennash.com/companies/dbs/jobs/6b03ce182a2c46eb1e97/) Singapore - East ### [Contract Customer Service Officers, Customer Service Hub (CSH), Group COO](https://jobs.opennash.com/companies/dbs/jobs/a1d16394e14762c127cc/) Singapore - East ### [AVP / VP - Tech Procurement Manager, Group Procurement Services, Group COO](https://jobs.opennash.com/companies/dbs/jobs/8b49b6e5d35a839e54b9/) Singapore - East ### [AVP, Application Developer, Institutional Banking Group Technology, Group Technology](https://jobs.opennash.com/companies/dbs/jobs/2c83deb260c48fa59e41/) Singapore - East ## Similar jobs at other companies ### [VP Client Services/Client Services Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/fe8e2547e99a2faaa17b/) HSBC Holdings · Taipei, Taipei City, Taiwan ### [Asset Management - Client Account Management Senior Associate (AVP)](https://jobs.opennash.com/companies/jpmorganchase/jobs/a8622882f4fb5c99f54d/) JPMorganChase · Metro Manila, National Capital Region, Philippines ### [Client Services, AVP](https://jobs.opennash.com/companies/state-street/jobs/f89a03ad698c1d8f0e58/) State Street · Tokyo, Japan ### [AVP - Ops Risk and Control - Underwriting Services GSC Process Management](https://jobs.opennash.com/companies/hsbc-holdings/jobs/8ac5ddd312c9aa92abca/) HSBC Holdings · Quezon, National Capital Region, Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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