[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) CVS Health · Work from home, PA # Specialty Operations Process Improvement Manager Work from home, PA Remote Full-time Manager or lead $60,300.00 - $132,600.00 Operations Listed on CVS Health’s official careers site. Posted November 3, 2026. Check that it is still open and apply there. [Apply on CVS Health’s careers site →](https://cvshealth.wd1.myworkdayjobs.com/CVS_Health_Careers/job/PA---Work-from-home/Specialty-Operations-Process-Improvement-Manager_R1066996) [OpenNash Jobs](https://jobs.opennash.com/) / [CVS Health](https://jobs.opennash.com/companies/cvs-health/) / Specialty Operations Process Improvement Manager ## Job description We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. ### Position Summary The Specialty Process improvement manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. In addition, the team will focus on driving improvement in colleague performance across important metrics such as call quality and net promoter score. ### Required Qualifications 5-8 years of experience leading operational improvement efforts, including project management required Experience and understanding of Lean Six Sigma process improvement tools and methodologies (DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc) Lean Six Sigma Green - Ability to process and synthesize quantitative and qualitative data to derive actionable solutions Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques) - Demonstrated facilitation skills - Excellent presentation and communication skills, including aptitude for fact gathering, writing, and analysis - Ability to meet deadlines and satisfy customers with multiple conflicting priorities - Ability to effectively interact one-on-one with all levels of management Prior experience leading and developing cross functional teams - Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement - Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements; conveys strong sense of urgency to drive issues to closure ### Preferred Qualifications 8-10 years of related experience preferred Lean Six Sigma Black Belt Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics. Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend operations Minitab and/or SQL, Python, R experience Education Bachelors or Master’s degree in relevant field (business, industrial engineering, economics, computer science, or operations research) or related experience required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 02/03/2027 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. ## At a glance - Posted by the employer: Nov 3, 2026 - First seen by OpenNash: Nov 5, 2026 - Last checked: Nov 5, 2026 - Listed for: 2 days - Location: Work from home, PA - Work arrangement: Remote - Employment type: Full-time - Pay: $60,300.00 - $132,600.00[Apply on CVS Health’s careers site →](https://cvshealth.wd1.myworkdayjobs.com/CVS_Health_Careers/job/PA---Work-from-home/Specialty-Operations-Process-Improvement-Manager_R1066996) ## More jobs at CVS Health ### [Account Exec Strategic](https://jobs.opennash.com/companies/cvs-health/jobs/411d5dbcd449b5f1767e/) Work from home, PA ### [Associate Manager - Quality](https://jobs.opennash.com/companies/cvs-health/jobs/d03cc133ae8b5890e484/) Work from home, PA ### [Care Planner Behavioral Health](https://jobs.opennash.com/companies/cvs-health/jobs/b96c742cd2e0cfb5a307/) Work from home, PA ### [Case Manager RN](https://jobs.opennash.com/companies/cvs-health/jobs/478768a59ed5dece1861/) Work from home, PA ### [Case Manager Registered Nurse](https://jobs.opennash.com/companies/cvs-health/jobs/c0715e5691f6a84b9034/) Work from home, PA ## Similar jobs at other companies ### [Process Improvement Consultant - Warehouse Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/0684083571e979d3e291/) Cardinal Health · Buford, GA ### [Manager, Process Improvement](https://jobs.opennash.com/companies/walmart/jobs/3faae84ad40ece46f8cb/) Walmart · United States ### [LTSS Process Improvement Professional](https://jobs.opennash.com/companies/humana/jobs/c9de2f2e4dc1eec32886/) Humana · Remote, Nationwide ### [Senior Process Improvement Professional](https://jobs.opennash.com/companies/humana/jobs/22a8d4b6b055b807186b/) Humana · Remote, Nationwide ### [Process Improvement Associate II](https://jobs.opennash.com/companies/jpmorganchase/jobs/4ccbaf520f3c22a67b2a/) JPMorganChase · Columbus, OH, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.