[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Cummins jobs](https://jobs.opennash.com/companies/cummins/) · [Search jobs](/search/) Cummins # Service Supervisor Manager or lead Listed on Cummins’s official careers site. Listed as of October 17, 2026. Check that it is still open and apply there. [Apply on Cummins’s careers site →](https://cummins.jobs/san-juan-arg/service-supervisor/7DFE00058BBD4EC6AAAF6E101B7CE368/job/) [OpenNash Jobs](https://jobs.opennash.com/) / [Cummins](https://jobs.opennash.com/companies/cummins/) / Service Supervisor ## Job description ### Job Summary Supervises employees who install, service, and repair equipment and machinery. ### Key Responsibilities Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality. Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes. Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers. Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels. Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication. ### Competencies Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction, delegating, and removing obstacles to get work done. Ensures accountability - Holding self and others accountable to meet commitments. Manages conflict - Handling conflict situations effectively, with a minimum of noise. ### Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. ### Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. ### Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. ### Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. ### Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. ### Education, Licenses, Certifications College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. ### Experience Intermediate level of relevant work experience in a technical field, including team leadership experience, required. ### Job Service ### Organization Cummins Inc. ### Role Category On-site with Flexibility ### Job Type Exempt - Entry Level ### ReqID 2436828 ### Relocation Package No 100% On-Site No ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 7 days[Apply on Cummins’s careers site →](https://cummins.jobs/san-juan-arg/service-supervisor/7DFE00058BBD4EC6AAAF6E101B7CE368/job/) ## More jobs at Cummins ### [2027 Early Career Apprentice](https://jobs.opennash.com/companies/cummins/jobs/4c5e899007d6e256c826/) ### [2027 Undergraduate Corporate Responsibility Internship](https://jobs.opennash.com/companies/cummins/jobs/9a018c13ce17ffee68fb/) ### [2027 Undergraduate Health Safety And Environmental Hse Intern](https://jobs.opennash.com/companies/cummins/jobs/e03af2ea1b3688b01ca3/) ### [2439347 Analista Sr De Impuestos De Nómina](https://jobs.opennash.com/companies/cummins/jobs/66d1d29c9b2607ba9d30/) ### [3Rd Shift Health Safety And Environmental Tech Level Iv Offc](https://jobs.opennash.com/companies/cummins/jobs/2855c2813f8d690a3f24/) ## Similar jobs at other companies ### [Service Operations Supervisor - Building Automation Systems](https://jobs.opennash.com/companies/siemens/jobs/3b1d92a3ac9d127d4ef7/) Siemens ### [Field Service Supervisor](https://jobs.opennash.com/companies/siemens-energy/jobs/724a155d63a8ae5b148d/) Siemens Energy ### [Steam Turbine Field Service Supervisor](https://jobs.opennash.com/companies/siemens-energy/jobs/d902ac540f7a5b90d13b/) Siemens Energy ### [Custumer Service Supervisor - Night shift](https://jobs.opennash.com/companies/td-synnex/jobs/c98e908fbf1cbf8d601e/) TD SYNNEX ### [Service Order Supervisor](https://jobs.opennash.com/companies/waters/jobs/b9ba60991dfa3a8610fe/) Waters OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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