[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

Cummins

# Specialist Cummins Care Operations

Operations 

Listed on Cummins’s official careers site. Listed as of November 7, 2026. Check that it is still open and apply there.
[Apply on Cummins’s careers site →](https://cummins.jobs/pune-ind/specialist-cummins-care-operations/DE92144A29D340559FBE4E5BA63E092D/job/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Cummins](https://jobs.opennash.com/companies/cummins/) / Specialist Cummins Care Operations

## Job description

### Job Summary

Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums.

### Key Responsibilities

Document customer interactions information within Cummins. Build a professional relationship with customers to increase loyalty in the Cummins products. Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax). Resolve customer issues through a broad understanding of Cummins processes, systems, and practices. Escalate more complex issues providing documentation through process.

Support quality improvements and response targets. Participates in continuous improvement activities. Understands contact center policies and procedures.

### Competencies

Collaborates
- Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus
- Building strong customer relationships and delivering customer-centric solutions. Manages complexity
- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict
- Handling conflict situations effectively, with a minimum of noise. Optimizes work processes
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Situational adaptability
- Adapting approach and demeanor in real time to match the shifting demands of different situations. Service Capability, Capacity and Coverage
- Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Values differences
- Recognizing the value that different perspectives and cultures bring to an organization.

### Education, Licenses, Certifications

Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred. This position may require licensing for compliance with export controls or sanctions regulations.

### Experience

Minimal relevant work experience required. The desired candidate, at E03 position, is expected to perform the role of a Specialist within the Parts Support US L1 Operations team. This position will independently support multiple complex operational activities, including:
- Supports management and the team in creating SOPs and developing Lessonly modules.
- Proactively identifies process gaps and drives continuous improvement initiatives to enhance operational efficiency and help to standardize team processes.
- The employee will be expected to handle customer calls for 2-3 hours daily as part of their responsibilities.
- Manages escalations effectively while ensuring adherence to quality standards.
- Demonstrates strong capability in resolving complex issues efficiently and effectively.
- Demonstrates exceptional dexterity in managing multiple customer interactions, systems, and processes simultaneously while maintaining accuracy and service quality.
- Completes other activities (Gathers, compiles, verifies and analyses the information) for senior management upon request and/or as required.
- Generates and maintains knowledge content, delivers training, provides coaching and is considered a Subject Matter Expert
- Perform call/email evaluations or internal audits
- Manage and support multiple channels, including Voice, Email, and Chat.
- The position requires a self-motivated professional with specialized skills who can function effectively as an individual contributor within the Parts Support team. The role demands deep process knowledge and the ability to independently manage operational activities, support team performance, and drive continuous improvement initiatives

### Preferred Attributes
- Strong customer-centric mindset.
- Ability to work independently with minimal supervision.
- High attention to detail and process compliance.
- Strong organizational and multitasking skills.
- Passion for technology and digital products.

### Special Requirement
- Willingness to work in a 24x7 support environment (predominantly during evening or late night hours starting from 4pm onwards IST), including rotational night shifts, weekends, and holidays as per business requirements.

### Job

Service

### Organization

Cummins Inc.

### Role Category

On-site with Flexibility

### Job Type

Exempt
- Experienced

### ReqID

2439726

### Relocation Package

No 100% On-Site No

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 24, 2026
- Last checked: Nov 7, 2026
- Listed for: 14 days[Apply on Cummins’s careers site →](https://cummins.jobs/pune-ind/specialist-cummins-care-operations/DE92144A29D340559FBE4E5BA63E092D/job/)

## Hiring at Cummins
- Open jobs: 1,430
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 10, 2026

[All Cummins jobs](https://jobs.opennash.com/companies/cummins/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Cummins

### [Systems Reliability Engineering Technical Specialist](https://jobs.opennash.com/companies/cummins/jobs/37e5dba56b17ec7639d3/)

### [Team Lead Cummins Care Operations Cummins Care Support And Leadership](https://jobs.opennash.com/companies/cummins/jobs/a911cfaa78c6e42e672a/)

### [Thermal And Fluid Sciences Engineering Co Op Positions](https://jobs.opennash.com/companies/cummins/jobs/79835323f0b504c6e477/)

### [Thermal And Fluid Sciences Engineering Internship Positions](https://jobs.opennash.com/companies/cummins/jobs/4120577118f396c5e55c/)

### [Sr Engineer Data Link Software Delivery 高级工程师 数据链软件交付](https://jobs.opennash.com/companies/cummins/jobs/1125fd4124e0576222ba/)

## Similar jobs at other companies

### [Payments Operations - Cash Operations Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/59dd3a5c2de4d5a5f9ed/)

JPMorganChase · Taipei, Taiwan

### [Cash Operations Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/6f60d68856722ead5c59/)

JPMorganChase · Taipei, Taiwan

### [Operations Manager, Turkey Fulfilment Center Operations, Turkey Fulfilment Center Operations](https://jobs.opennash.com/companies/amazon/jobs/087de4e8729f8dbb00df/)

Amazon · TR, Istanbul

### [Business Operations for Security Incident Response (SIR), Enterprise Support Strategy & Operations (ESSO), Enterprise Support Strategy & Operations (ESSO)](https://jobs.opennash.com/companies/amazon/jobs/43630a9ed94c53bd41c1/)

Amazon · AU, NSW, Sydney

### [Manager- Product Care](https://jobs.opennash.com/companies/siemens/jobs/126c03e899ddbfe3b66a/)

Siemens 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.