[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All CSX jobs](https://jobs.opennash.com/companies/csx/) · [Search jobs](/search/) CSX · Jacksonville, FL # Customer Solutions Specialist Jacksonville, FL, United States On-site Full-time Supply Chain & Logistics Listed on CSX’s official careers site. Posted October 27, 2026. Check that it is still open and apply there. [Apply on CSX’s careers site →](https://fa-eowa-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSXCareers/job/55000) [OpenNash Jobs](https://jobs.opennash.com/) / [CSX](https://jobs.opennash.com/companies/csx/) / Customer Solutions Specialist ## Job description ### Job Summary Interacts with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated. Primary Activities and Responsibilities Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems. Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service field managers, field operations, and others to escalate recurring service issues. Provide consistent and timely information to customers regarding the actions being taken to resolve service issues. Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner. Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems. Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager ### Minimum Qualifications Bachelor's Degree/4-year Degree Less than 1 year of experience in Customer Service, Customer Accounting, Customer Service Operations ### Preferred Qualifications Bachelor's Degree/4-year Degree 1 or more years of experience in Project Management, Customer Service, Customer Accounting, Customer Service Operations dept. - Knowledge and Skills Microsoft Office skills (including Outlook, Word, and Excel) CSX Mainframe systems - Knowledge of Salesforce - Knowledge of ShipCSX electronic railroad shipment, placement, and tracking system - Knowledge of CSX operating divisions and general operations Problem-solving skills - Ability to multi-task and shift focus from one activity to another without impacting the quality of the work Written and oral communication skills Skill in interpreting non-verbal cues and in identifying underlying concerns and motivations - Ability to be flexible and open to new ideas and change ### Leadership The CSX Leadership - Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence. ### Job Requirements Different shifts as assigned in a 24 hour/7 days a week operation (incl working weekends) ## At a glance - Posted by the employer: Oct 27, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 5 days - Location: Jacksonville, FL, United States - Work arrangement: On-site - Employment type: Full-time[Apply on CSX’s careers site →](https://fa-eowa-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CSXCareers/job/55000) ## Hiring at CSX - Open jobs: 80 - New in the last 7 days: After two weekly collections - Tracked since: Oct 11, 2026 [All CSX jobs](https://jobs.opennash.com/companies/csx/) · [Weekly hiring report](/reports/hiring/) ## More jobs at CSX ### [Intermodal Internship - Summer 2027 (Paid)](https://jobs.opennash.com/companies/csx/jobs/414725988b809fd2407e/) Jacksonville, FL, United States ### [Procurement & Supply Chain Internship - Summer 2027 (Paid)](https://jobs.opennash.com/companies/csx/jobs/97baf2e3ac0bb579264d/) Jacksonville, FL, United States ### [Procurement Leadership Development Associate](https://jobs.opennash.com/companies/csx/jobs/3b06968bcc8bac63ba85/) Jacksonville, FL, United States ### [Technology Internship - Summer 2027 (Paid)](https://jobs.opennash.com/companies/csx/jobs/d2a2589a03a6969d3bf1/) Jacksonville, FL, United States ### [Accounting Internship - Summer 2027 (Paid)](https://jobs.opennash.com/companies/csx/jobs/81d90b28fdc9f2f078f2/) Jacksonville, FL, United States ## Similar jobs at other companies ### [Specialist - Global Customer Solutions (Remote) in Chicago, Illinois, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/b23f4d145bb8ca109e27/) United Airlines Holdings · Chicago, Illinois, United States ### [Senior Customer Marketing and Campaigns Manager, Healthcare Solutions](https://jobs.opennash.com/companies/microsoft/jobs/c5d43e53a0b9d1a8b859/) Microsoft · United States, Washington, Redmond ### [Director Customer Programs and Solutions - Customer Policy & Solutions - Akron FirstEnergy Headquarters](https://jobs.opennash.com/companies/firstenergy/jobs/9843a27f645fb9b7f35c/) FirstEnergy · Akron, OH, United States ### [Sr. Leader, Customer Solutions, HITECH Semiconductor & Model Provider, Customer Solutions](https://jobs.opennash.com/companies/amazon/jobs/b562ce5a194583ce49b6/) Amazon · US, CA, San Francisco ### [Customer Service Representative - Part-Time in Hawaii, Hawaii, United States | Customer Solutions at United Airlines](https://jobs.opennash.com/companies/united-airlines-holdings/jobs/c63f96cfe7014b164cb4/) United Airlines Holdings · Hawaii, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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