[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Consolidated Edison · New York, NY # Senior Systems Analyst - Managed Service Provider Lead New York, NY, United States Full-time Manager or lead Listed on Consolidated Edison’s official careers site. Posted October 26, 2026. Check that it is still open and apply there. [Apply on Consolidated Edison’s careers site →](https://ejcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1035/job/1000313) [OpenNash Jobs](https://jobs.opennash.com/) / [Consolidated Edison](https://jobs.opennash.com/companies/consolidated-edison/) / Senior Systems Analyst - Managed Service Provider Lead ## Job description The Senior Systems Analyst, Managed Service Provider (MSP) Lead, oversees daytoday End User Computing Services operations delivered by a managed service provider, ensuring consistent, highquality onsite IT support. This role manages service performance, resolves escalations, and partners with internal teams and vendor resources to maintain reliable enduser support. The position also supports process improvements, technology rollouts, and conducts routine field visits across company locations to validate service quality and operational effectiveness. Field visits are primarily based in the Northern Region, which includes company sites in Bronx, Westchester, and Orange and Rockland County (O&R). This position does not provide employment pursuant to the terms of a STEM OPT Training Plan. ## Responsibilities ### Core Responsibilities - Provide day to day leadership and oversight of the MSP End User Computing Services team delivering onsite IT support across all company locations - Ensure high quality end user support, including device troubleshooting, hardware replacement, and conference room and presentation technology support - Serve as the primary point of contact for all End User Computing Services activities, ensuring alignment with SLAs, performance metrics, and operational expectations - Monitor daily operations, including ticket queues, dispatch activity, onsite coverage, and overall service delivery performance Audit ServiceNow tickets regularly to ensure accuracy, proper resolution, and compliance with processes and SLAs - Coordinate incident response and escalations, ensuring timely action, clear communication, and proper use of MSP resources - Enforce adherence to company change management, operational standards, communication guidelines, and safety policies - Partner with SMEs, engineering teams, and operational leaders to resolve complex issues, analyze trends, and drive root cause investigations - Support rollout of new standards, hardware, procedures, and technologies across the End User Computing Services operating model - Conduct site visits across the NYC 5 boroughs, Westchester, and Orange & Rockland counties to validate service quality, MSP presence, safety practices, and drive continuous improvement ## Qualifications Required Education/Experience High School Diploma/GED and a minimum of 5 years full-time relevant work experience or Associate's Degree and a minimum of 4 years full-time relevant work experience or Bachelor's Degree and a minimum of 3 years full-time relevant work experience or Master's Degree and a minimum of 2 years full-time relevant work experience Preferred Education/Experience - Bachelor's Degree in Computer Science, Management Information System, Engineering, Business/Finance or related field and a minimum of 3 years full-time relevant work experience working in an Information Technology, customer, desktop, or presentation support environment Relevant Work Experience Experience in IT support, end-user computing, desktop support, customer service, or End User Computing Services environments, required - Strong analytical, problem-solving, and incident management skills, required - Excellent written and verbal communication skills, including the ability to communicate effectively with both technical and business users, required - Ability to lead, influence, and motivate both internal staff and vendor teams, required - Ability to interpret performance metrics, identify trends, and drive accountability with an MSP or service vendor, required Supervisory, team-lead, or operational oversight experience within a service delivery or managed service provider environment, preferred Experience coordinating or overseeing vendor delivered support services, preferred Understanding of ITIL practices such as Incident, Request, Problem, and Change Management, preferred - Strong technical understanding of end-user devices, operating systems, mobile technologies, conferencing equipment, and standard enterprise tools, preferred Experience managing service workflows in ITSM platforms (ServiceNow), preferred ### Skills and Abilities - Ability to build strong customer relationships - Demonstrated customer service skills - Ability to drive multiple projects to successful completion Well organized, detail oriented and flexible to handle multiple assignments - Develops and delivers effective presentations - Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Effective leadership skills Licenses and Certifications Driver's License Required Physical Demands Ability to push, pull, and lift up to 40 pounds Sit or stand to use a keyboard, mouse, and computer for the duration of the workday Possess manual dexterity and the ability to use hands for the duration of the workday Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Wear necessary Personal Protective Equipment (PPE) Ability to travel within Company service territory, as needed ## At a glance - Posted by the employer: Oct 26, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 6 days - Location: New York, NY, United States - Employment type: Full-time[Apply on Consolidated Edison’s careers site →](https://ejcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1035/job/1000313) ## Hiring at Consolidated Edison - Open jobs: 72 - New in the last 7 days: After two weekly collections - Tracked since: Aug 21, 2026 [All Consolidated Edison jobs](https://jobs.opennash.com/companies/consolidated-edison/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Consolidated Edison ### [Analyst - Gas Control](https://jobs.opennash.com/companies/consolidated-edison/jobs/07cd85e587862284702a/) New York, NY, United States ### [Analyst, Maps & Records](https://jobs.opennash.com/companies/consolidated-edison/jobs/767a2ad07893fd0bb68c/) New York, NY, United States ### [Electrification Integration Section Manager](https://jobs.opennash.com/companies/consolidated-edison/jobs/a59fafa1758e989b99d4/) New York, NY, United States ### [Energy Storage Contract Planning Analyst](https://jobs.opennash.com/companies/consolidated-edison/jobs/71ddc520846e023f7930/) New York, NY, United States ### [General Utility Worker L1-2, BGO Construction GAS Ops Bronx Const Districts](https://jobs.opennash.com/companies/consolidated-edison/jobs/92236c30aaf8ddb860b0/) New York, NY, United States ## Similar jobs at other companies ### [Managed Transportation Analyst - Iowa](https://jobs.opennash.com/companies/ruan-transportation/jobs/14fb703c4c5c39476893/) Ruan Transportation · United States ### [Managed Svcs Service Manager III](https://jobs.opennash.com/companies/equinix/jobs/671bb82a3f2a64149be3/) Equinix · Toronto, Ontario, Canada +2 more ### [Analyst Senior, Managed Service](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/bdb59839c1f746702a23/) Fidelity National Information (FIS) · Jacksonville, FL, United States of America ### [Product Systems Analyst](https://jobs.opennash.com/companies/cardinal-health/jobs/2c71b9a134576d19328b/) Cardinal Health · International ### [Systems Integration Analyst Sr.](https://jobs.opennash.com/companies/lockheed-martin/jobs/81d463a738dfafeeeb5d/) Lockheed Martin · Honolulu, HI OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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