[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Consolidated Edison jobs](https://jobs.opennash.com/companies/consolidated-edison/) · [Search jobs](/search/) Consolidated Edison · Brooklyn, NY # Supervisor, Customer Ops Field Operations Brooklyn, NY, United States Manager or lead Operations Listed on Consolidated Edison’s official careers site. Posted October 5, 2026. Check that it is still open and apply there. [Apply on Consolidated Edison’s careers site →](https://ejcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1035/job/1000179) [OpenNash Jobs](https://jobs.opennash.com/) / [Consolidated Edison](https://jobs.opennash.com/companies/consolidated-edison/) / Supervisor, Customer Ops Field Operations ## Job description Plans, directs and controls the activities of Customer Operation employees. Ensures that these activities are performed in accordance with applicable safety and environmental instructions and procedures, operating procedures in order to affect the safe, timely, efficient, and reliable Customer Service. Ensures that customers are provided with the highest quality of service. Ensures compliance with all applicable PSC, Corporate and Section goals and standards. ## Responsibilities ### Core Responsibilities Supervise and direct Credit and Field Operations employees in their daily work activities, which include meter reading, collection activities, electric / gas meter installation / operation maintenance, and other compliance requirements. Ensure weekly employees are adequately trained to perform their job functions by coordinating and scheduling training, communicating and delivering job training, and performing training and field observations and evaluations. Implement Credit & Field Operations Customer Service Procedures and guidelines. Monitor and ensure operator qualification and training requirements are met. Handle currency (cash, checks) as collected during collections activities, verify counts for accuracy, and prepare and conduct deposits as needed. Supervise meter related compliance observations as required by OSHA Ensure safe work practices are being observed. Conducts Job briefings, safety talks, OJTs, JSSE's, etc. Ensures uniform and consistent administration of company procedures including Equal Employment Opportunity (EEO), substance abuse, security and productivity and Code of Conduct. Participates in Site Safety support for weather-related ICS and/or Corporate CERC emergencies as necessary. Provides support on a 24-hour basis as needed during Corporate emergencies. Perform other related tasks and assignments as required. ## Qualifications Required Education/Experience High School Diploma/GED and 5 years of work related experience or Associate's Degree and 4 years of work related experience or Bachelor's Degree and 2 years of work related experience Preferred Education/Experience Bachelor's Degree and a minimum of 3 years of experience in customer service. Relevant Work Experience Minimum of 2-5 years work experience required with a minimum of 1 year of Customer Operations experience or equivalent experience demonstrating strong customer-focused responsibilities, required. Excellent oral and written communication skills, required. Demonstrated ability to motivate and manage a workforce, required. Demonstrated ability to plan, schedule, and efficiently utilize significant equipment and human resources, required. Demonstrated ability to exercise independent judgment and render sound business decisions, required. Possess strong computer skills, including proficiency in Microsoft Office products (MS Word, Excel, PowerPoint, Access) and the ability to learn new software applications, required. Must be detailed oriented and have excellent organizational skills, required. Must have strong leadership and problem-solving skills, required. Prior work experience in an operating environment, preferred. Prior supervisory experience, preferred. Knowledge of gas and/or electric meter installations, cycle meter reading, turn on/off of gas and/or electric meters, underground and overhead electric equipment, theft of service, and remote metering devices, preferred. Knowledge of CIS and Customer Operations Credit and Collections policies and procedures, preferred. 1-3 years of Customer Operations experience or equivalent experience demonstrating strong customer focused responsibilities or leadership experience, preferred. Licenses and Certifications Driver's License Required Additional Physical Demands The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays. Must be able to travel to various company locations. Must have personal Vehicle for Company Use. ## At a glance - Posted by the employer: Oct 5, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 13 days - Location: Brooklyn, NY, United States[Apply on Consolidated Edison’s careers site →](https://ejcu.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1035/job/1000179) ## More jobs at Consolidated Edison ### [Operating Supervisor - Meter & Test](https://jobs.opennash.com/companies/consolidated-edison/jobs/d24696f909e30b30c2a3/) Brooklyn, NY, United States ### [Analyst Aide Temp Coops - College Students (Business Majors)](https://jobs.opennash.com/companies/consolidated-edison/jobs/a958c71a015adf963069/) New York, NY, United States ### [Associate Engineer - O&R Customer Operations New Business Services](https://jobs.opennash.com/companies/consolidated-edison/jobs/c9ac97f5b69ab8b19b5b/) Spring Valley, NY, United States ### [Engineer - Field Engineer, Gas Eng Field Eng & Sys Reliab](https://jobs.opennash.com/companies/consolidated-edison/jobs/4e2597b3378406da986e/) New York, NY, United States ### [Engineer - Transmission and Distribution Planning](https://jobs.opennash.com/companies/consolidated-edison/jobs/23b16ef8c7de23e1e582/) Spring Valley, NY, United States ## Similar jobs at other companies ### [Concessions Supervisor - Lincoln Financial Field - Lincoln Financial Field - Concessions](https://jobs.opennash.com/companies/aramark/jobs/d350331068481d383703/) Aramark · Philadelphia, PA, US ### [Club Supervisor - Lincoln Financial Field Clubs - Lincoln Financial Field - Suites](https://jobs.opennash.com/companies/aramark/jobs/fe08775ef1278bbe5ae4/) Aramark · Philadelphia, PA, US ### [Field HSE Supervisor](https://jobs.opennash.com/companies/deutsche-post/jobs/00c90e24d3f3fe6acb6c/) Deutsche Post · Newville, Pennsylvania, United States of America ### [Supervisor, Customer Service](https://jobs.opennash.com/companies/cardinal-health/jobs/0b91c61e6cf7e97e1ad5/) Cardinal Health · International ### [Field Area Supervisor (West Texas and San Antonio)](https://jobs.opennash.com/companies/eaton/jobs/da92106ea9707eb6788b/) Eaton · San Antonio, Texas, USA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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